Multi center General Manager

Shoptikal, LLC•Portage, WI

18h

About The Position

The General Manager leads teams across multiple Shopko Optical locations to maximize sales, profit, and customer service. The role oversees and performs operations involving eyewear dispensing, patient care, strategic goal setting, and financial performance. The General Manager hires, trains, coaches, and manages team performance, and partners with the Optometrists at each location to achieve positive business results and strong patient and customer care.

Requirements

High school graduate or equivalent.
Three years of leadership experience or equivalent management experience with a strong customer-service focus; preferably in an optical or retail setting.
ABO/Shopko OCE Certification required within 12 months of hire or promotion.
Ability to lead, coach, and build relationships in a professional environment.
Ability to direct and motivate a diverse teammate network.
Ability to analyze and solve issues of varied scope and implement solutions decisively.
Solid organizational and planning skills.
Ability to monitor progress continuously in relation to goal attainment.
Ability to analyze financial data, recognize opportunities for improvement, and formulate plans to address them.
Ability to multitask and remain flexible in a changing environment.
Commitment to providing excellent customer service.
Solid computer knowledge, including Microsoft Office Suite programs.
Ability to communicate effectively throughout the organization using written and two-way verbal communication.
Ability to read and write at a high school graduate level.
Ability to sit or stand for extended periods.
Ability to operate office equipment such as a computer, telephone, fax machine, and copier.
Ability to lift 10 to 20 pounds.
Ability to see near and far and perceive color and depth.
Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Ability to bend, twist, reach, and pull.
Ability to operate a cash register and optical equipment and tools.
Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Ability to travel independently.

Nice To Haves

Optician experience desired.
Leadership experience in an optical or retail setting preferred.

Responsibilities

Lead teams at each location in executing merchandise, operational, and customer service strategies to meet planned sales, gross margin, and financial results.
Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives.
Complete tasks promptly and respond to patients and customers with urgency.
Drive optical initiatives at each location through appropriate planning and scheduling.
Identify opportunities to grow the business.
Develop business plans and follow up on actions to drive profitable sales.
Hire, develop, train, and manage the performance of teammates.
Identify key carriers and schedule them to complete responsibilities, including opening and closing centers, cash office duties, and alarm call response.
Partner with Optometrists so teams and doctors work together to achieve business, patient-care, and customer-service results.
Ensure each center follows company HR policies and practices and applicable federal and state laws and regulations.
Communicate company initiatives, processes, and important teammate information to each team.
Identify, develop, and train a backup to cover center operations during the General Manager’s absence.
Provide and consistently model excellent customer service in all customer interactions.
Give the team direction and feedback regarding customer service.
Dispense eyewear according to professional standards.
Perform key-carrier duties, including opening and closing stores, cash office responsibilities, committing payroll, and responding to alarm calls.
Travel independently to support company objectives and personal development.