General Manager Multi-Clinic

NextCare • Abilene, TX

1d • Onsite

About The Position

The General Manager (GM) is the primary operational owner for an assigned portfolio of 1–5 urgent care clinics, with accountability for day-to-day execution, staff performance, patient flow, service quality, financial results, and clinic readiness. This is a hands-on, field-based role requiring regular physical presence at clinics to observe operations, coach staff, address real-time issues, and ensure consistent execution of NextCare standards.

The GM works closely with Regional Operations leadership, Supervising Physicians, Regional Trainers, and Clinical Leadership to align workflows, staffing, and operational execution. Providers do not report to the GM clinically; the GM partners with providers on non-clinical performance, workflow, and patient experience, while clinical performance concerns are reviewed with the appropriate Clinical Leader.

The role also oversees people leadership, staffing and coverage, talent acquisition and accountability, patient experience, regulatory compliance, financial and business performance, and local community presence. The GM is expected to work evenings and weekends and be on-call as required.

Requirements

• Bachelor's degree or equivalent experience in healthcare operations.
• Progressive leadership experience in healthcare operations.
• Demonstrated experience managing multi-site or high-volume healthcare environments.
• Strong operational, people leadership, and problem-solving skills.
• Ability to work evenings and weekends and be on-call as required.

Nice To Haves

• Experience in urgent care, ambulatory care, or retail health settings.
• Familiarity with P&L management and operational dashboards.
• Background in front-office or back-office clinical operations.

Responsibilities

• Serve as the on-the-floor operational leader for assigned clinics, with regular physical presence across all sites.
• Own daily clinic performance, including patient flow, throughput, staffing alignment, and service standards.
• Monitor operational metrics such as wait times, staffing ratios, and visit trends, and make real-time adjustments.
• Provide operational support to relieve bottlenecks, assist front- or back-office workflows, and stabilize clinic operations.
• Keep clinics patient-ready, properly staffed, stocked, equipped, clean, and safe.
• Lead, coach, and develop front desk and back-office teams across assigned locations.
• Conduct regular one-on-ones with staff and Clinic Leads at least monthly.
• Operationally onboard new staff and coordinate orientation and early engagement with Regional Trainers.
• Connect with new hires during training to reinforce standards, culture, and accountability.
• Conduct in-person quarterly staff meetings at clinics.
• Foster a positive, equitable, and accountable work environment aligned with NextCare values.
• Work with Provider Schedulers to document and manage callouts, PTO, and business interruptions accurately and in real time.
• Coordinate with Provider Schedulers to secure same-day and after-hours coverage for staff and providers when needed.
• Align staffing plans with volume, seasonality, and clinic needs.
• Serve as the primary operational escalation point for clinic-level disruptions.
• Conduct interviews and participate in hiring decisions for provider, non-provider staff, and operational roles.
• Provide operational and patient-experience input into provider performance as requested by Clinical Leadership.
• Execute progressive discipline for non-clinical staff and non-clinical provider issues in partnership with HR and the Regional Manager.
• Provide timely performance feedback, documentation, and annual evaluations for direct reports.
• Own the end-to-end patient experience within assigned clinics, from arrival through discharge.
• Address patient concerns in real time when possible and escalate them appropriately when needed.
• Monitor patient experience metrics, including NPS, and implement improvement actions.
• Ensure staff consistently meet NextCare service standards and behavioral expectations.
• Partner with Supervising Physicians and Clinical Leaders to align workflows, staffing models, and patient care delivery.
• Ensure operational workflows support clinical quality, safety, and efficiency.
• Support provider onboarding and training from an operational perspective.
• Participate in cross-functional problem-solving to improve clinic performance and care delivery.
• Ensure clinics meet regulatory, licensure, accreditation, and internal compliance requirements, including ADHS, COLA, OSHA, HIPAA, and corporate compliance programs.
• Participate in and support regulatory audits and inspections.
• Ensure accurate maintenance of patient records and confidentiality standards.
• Serve as the ADHS onsite administrator as delegated under NextCare policy for Arizona clinics.
• Own operational drivers of visit growth, labor productivity, cost control, and clinic profitability.
• Monitor clinic P&Ls and operational dashboards, and identify and act on improvement opportunities.
• Support annual budget planning and ongoing financial performance reviews.
• Ensure appropriate inventory levels, supply management, and cost containment.
• Lead local marketing efforts, including community outreach, employer events, and brand-building activities.
• Represent NextCare professionally at community and employer events.
• Partner with Marketing and Sales teams to support visit growth and brand visibility.
• Treat patients and co-workers consistently with the NextCare Mission Statement, Vision, Values, and Performance Standards.
• Perform other related duties as assigned or described in Company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager