General Manager

Spark Car Wash

24d • Onsite

About The Position

Spark Car Wash is a high-growth, institutionally backed express exterior car wash company serving the Northeast, with plans to open more locations throughout New Jersey, New York, and Pennsylvania. The company aims to deliver an energizing car-wash experience, consistently excellent customer service, and an enriching environment for employees.

The General Manager leads all aspects of a car wash location and is accountable for safe, fast, friendly, and consistent service. The role oversees daily operations, team performance, facility cleanliness, safety, sales, customer satisfaction, and execution of company standards. The General Manager takes ownership of site results and facility upkeep, develops team members, and leads the location toward strong performance and a positive experience for employees and customers.

Requirements

• High school diploma or GED preferred, or an equivalent combination of education and experience.
• At least 3 years of supervisory experience; customer-facing, retail, service, hospitality, or operations experience is preferred.
• Strong organizational, planning, and delegation skills to lead teams toward business metrics and service standards.
• Strong written and verbal communication skills, with the ability to communicate clearly with employees and customers.
• Strong interpersonal skills, including active listening and the ability to motivate associates.
• Basic math skills, including counting cash, reviewing transactions, handling payments accurately, and supporting end-of-day accounting.
• Experience with cash handling, deposit preparation, cash audits, and related financial controls, including reviewing transactions, verifying deposits, and following cash procedures accurately and securely.
• Ability to perform physical activities involving hands, arms, legs, and full-body movement, including walking, standing, bending, stooping, reaching, and handling tools or materials.
• Ability to lift, move, or carry up to 40 pounds as needed.
• English proficiency to support customer communication and safe daily operations.
• Ability to see details at close range, including transaction information, equipment, tools, and site conditions.
• Ability to work in all types of weather conditions.
• Availability for a flexible schedule, including some evenings, weekends, and holidays.
• Reliable transportation to and from work, including the assigned store, meetings, training sessions, and other required organizational functions.
• Willingness and ability to travel regularly throughout New Jersey, New York, and Pennsylvania as required.
• Valid driver’s license and clean driving record, and ability to meet the company’s MVR requirements.

Responsibilities

• Recruit, hire, train, coach, and develop a high-performing team while fostering a positive and accountable culture.
• Monitor key performance metrics, identify gaps, and implement strategies to improve site results; engage the team in achieving performance goals.
• Uphold and enforce company standards and processes across site operations.
• Manage customer interactions, respond to feedback and online reviews, and resolve service concerns, damages, and claims promptly and professionally.
• Represent the brand in the local community, build relationships, lead outreach, and identify opportunities to increase awareness and grow the customer base.
• Train staff on tunnel safety procedures and ensure consistent compliance around moving vehicles, equipment, chemicals, customers, and team members.
• Manage cash and credit transactions, returns, and sales recording accurately and according to company procedures.
• Count and audit cash activity; support Brinks cash pickups and deliveries; prepare and verify deposits; and manage funds securely according to company procedures.
• Respond to customer needs and resolve concerns with patience, professionalism, sound judgment, and a calm, respectful, solutions-focused approach.

Benefits

• Competitive salary with performance-based incentive opportunities.
• Opportunity to earn additional compensation for each eligible membership sold.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match up to 4%.
• Three weeks of paid time off annually, prorated based on start date, plus company holidays.
• Employee car wash plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED