General Manager

Pearle Vision • Oakbrook Terrace, IL

5d

About The Position

The General Manager leads day-to-day clinic operations and is responsible for driving profitable sales growth by delivering an outstanding patient experience. This is a hands-on role focused on efficient operations, improving systems, leading a high-performing team, and adapting to changes in a high-volume, fast-paced environment. The manager works with doctors and leadership, creates a positive and productive workplace, and models exemplary patient care. The role also supports associate and doctor satisfaction and retention.

Requirements

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train through practice and role-play, coach, and develop patient-focused, sales-results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct patient interactions.
• Ability to recruit and select associates and doctors.
• Ability to communicate enthusiastically and concisely to meet or exceed patient expectations.
• Willingness to take calculated risks.
• Computer experience and agility.
• Bachelor's degree or comparable experience in retail operations.

Nice To Haves

• Healthcare, dental, med spa, or retail operations experience.

Responsibilities

• Oversee daily clinic operations and ensure smooth, efficient workflow.
• Drive revenue growth and improve overall performance.
• Lead, coach, and develop staff across front desk and clinical roles.
• Optimize scheduling, patient flow, and patient experience.
• Identify inefficiencies and implement improved systems and processes.
• Hire, train, and retain strong team members.
• Build and maintain strong relationships with doctors and leadership.
• Track performance metrics and hold the team accountable.
• Promote associate and doctor satisfaction and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager