General Manager
About The Position
The General Manager leads all aspects of hotel operations with empathy, effective communication, humility, innovation, and financial focus. The role cultivates team synergy to deliver an excellent guest experience and works within a service culture supported by the regional team and company. The General Manager provides leadership and strategic planning across departments, supports the hotel’s service culture and performance, contributes to financial planning, optimizes revenue and profitability, and oversees team development, recruiting, retention, reporting, and hotel-specific accounting. The role also participates in local community activities and weekly revenue meetings.
Requirements
- Current or prior hotel General Manager experience, and/or at least 3 years of hotel rooms, operations, or sales leadership experience within major brands such as Hilton, Marriott, or Hyatt.
- Ability to defuse distressed associates and guests and achieve the best outcome for the situation.
- Ability to learn systems technology.
- Professionalism and a commitment to presenting one's best self.
- Excellent written, verbal, and presentation skills.
Nice To Haves
- Hospitality certifications such as CHA, CHRM, or CHSP.
- Systems proficiency with Profit Sword, Hotel Effectiveness, M3, and hospitality PMS systems.
Responsibilities
- Provide leadership and strategic planning to all departments in support of the service culture, hotel operations, and guest satisfaction.
- Champion the brand and company reputation and exceed performance standards.
- Contribute to financial forecasts and budgets.
- Analyze monthly profit and loss statements with regional accounting and operations teams.
- Optimize room, food and beverage, and other revenues to maximize hotel profitability.
- Provide training, development, coaching, counseling, and mentorship to establish a supportive team environment.
- Use retention techniques to build an ambitious, fun, and loyal team.
- Recruit talent through internal and external channels.
- Attend and contribute to weekly revenue meetings hosted by the in-house regional revenue team.
- Complete reporting as required by the company, brand, and other requests.
- Participate in local community activities and events through volunteer work.
- Manage hotel-specific accounting duties, including payroll, accurately and on time.
Benefits
- Quarterly bonuses.
- Paid time off.
- Vacation reimbursement for R&R.
- Health insurance effective the first day of the month following hire.
- 401(k) with employer match.
- Employee Assistance Program and Fund.
- Cell phone reimbursement.
- Hotel travel discounts.
- Paid holidays.
- Medical, dental, vision, disability, and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
