General Manager

First Onsite•Chicago, IL

About The Position

The General Manager provides leadership across departments and is accountable for the performance, profitability, and growth of an assigned branch or region. The role oversees day-to-day operations, develops and implements strategic objectives, manages budgets and financial results, and ensures teams and local operations align with company goals. The General Manager hires, develops, coaches, and engages employees; maintains customer satisfaction; reinforces policies and procedures; and champions the company’s safety culture. The position also works with senior leadership and department leaders to address challenges, improve processes, and strengthen customer relationships. After-hours and weekend availability is required, and occasional extended travel is expected. A valid driver’s license is required, as is a current passport or the ability to obtain one and travel without restrictions.

Requirements

Seven or more years of industry-related experience.
Three or more years of progressive management or leadership experience.
Bachelor’s degree in a relevant field or equivalent years of experience.
Valid driver’s license.
Current passport or ability to obtain a passport and travel without restrictions.
Availability to work after hours and on weekends.
Ability to undertake occasional extended travel.

Responsibilities

Execute the company’s vision by providing exceptional experiences for employees and customers.
Lead employee relations through effective communication, coaching, training, development, and engagement.
Develop and implement short- and long-term strategic objectives for assigned regions to maximize performance and profitability.
Review customer feedback, monitor service-delivery performance, and identify and rectify deficiencies.
Maintain compliance with corporate processes, systems, and standards.
Embrace and champion the company’s safety culture.
Develop an annual strategic plan for regional office growth.
Review invoices and accounts payable and receivable.
Manage overall collections for the branch.
Ensure adequate job-related equipment and materials are maintained.
Ensure job cost and procedures.
Receive, develop, and hold the sales team accountable for driving revenue in the marketplace.
Oversee the operations team to ensure profitability, performance, and quality of work.
Participate in the annual budgeting process.
Be accountable for individual branch profit-and-loss performance.
Analyze financial reports, identify trends, and seek opportunities to improve profitability and sustainable growth.
Hire, develop, and coach employees and work with department leaders and team members to address challenges and improve processes.