General Manager

Hersha Hospitality Management LP•Washington, DC

5d•Onsite

About The Position

Hotel Madera, a boutique hotel in Washington, DC’s Dupont Circle neighborhood, is seeking a General Manager to oversee daily operations, cultivate an engaged team culture, and deliver strong commercial and guest-satisfaction results. The General Manager will lead the hotel’s personalized, community-rooted hospitality approach while guiding long-term growth and operational excellence. The role leads and develops a diverse team, ensures high-quality guest service and issue resolution, and drives financial performance through revenue strategies, expense management, budget oversight, and performance analysis. It also oversees hotel operations—including front office, housekeeping, and maintenance—to maintain efficient service and quality and safety standards. The General Manager supports continuous learning and professional development so employees can excel and advance.

Requirements

Associate or bachelor’s degree in business, hospitality, or a related field.
Previous hotel management experience required.

Responsibilities

Lead, inspire, and mentor a diverse team, fostering collaboration, innovation, and accountability.
Set clear expectations and provide guidance to support strong team performance.
Oversee service standards, personalized guest experiences, guest satisfaction, and timely resolution of issues.
Identify ways to improve guest interactions and exceed expectations.
Develop and execute strategies to maximize revenue, optimize expenses, and meet budget goals.
Review financial performance and implement corrective actions as needed.
Oversee hotel operations, including front office, housekeeping, and maintenance.
Implement operational best practices and uphold quality and safety standards.
Promote continuous learning and professional development for team members.