General Manager

GardaWorld•Raleigh, NC

19d

About The Position

GardaWorld Security is seeking a hands-on, high-performing General Manager to drive growth, lead people, and strengthen client relationships across a multi-branch region. The position balances tactical work—recruiting leaders, managing financials, and engaging clients—with strategic planning, forecasting, and team development. The successful candidate will be directly accountable for regional results and will lead in a performance-driven business culture. The role is based in Raleigh, North Carolina, and involves travel up to 75% of the time or as business needs require. Compensation is $110,000–$120,000 per year, plus a $500 monthly auto allowance. GardaWorld offers medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, life insurance options, and career growth opportunities. GardaWorld Security describes itself as a global provider of tailored security solutions and states that its U.S. guarding security company is certified by Great Place to Work. The company provides equal employment opportunities in accordance with applicable laws.

Requirements

Authorized to work in the United States.
Bachelor’s degree in business or a related field, or equivalent work experience.
Valid driver’s license and a driving record that meets company vehicle and insurance eligibility standards.
At least 10 years of progressive leadership experience, including at least 5 years in contract security services.
Proven experience in B2B sales and client relationship management.
Hands-on, results-driven approach and strong business acumen.
Strategic problem-solving and process-oriented mindset.
Excellent communication and relationship-building skills at all levels.
Ethical, resilient, and adaptable, with integrity and professionalism.
Highly organized, self-motivated, and willing to engage across all aspects of the business.
Leadership presence, cultural awareness, and ability to navigate complex environments.
Competitive, driven, and focused on people and business outcomes.

Responsibilities

Drive year-over-year growth in regional revenue, profit dollars, and profit percentage.
Improve employee engagement scores across all branches in the assigned region.
Achieve at least 95% annual client retention by conducting regular in-person visits with key accounts, monthly or quarterly according to account size and scope.
Personally recruit at least two new management or staff members in the region each year.
Mentor and develop at least two team members annually for internal promotion.
Lead personal sales efforts to win new accounts and contribute to at least 10% annual regional growth.
Become proficient in relevant company systems, including onboarding, scheduling, financial tools, and CRM platforms.
Ensure 100% compliance with GardaWorld Mandatory Requirements across the region.
Model GardaWorld Values and set a standard for ethical leadership and operational excellence.
Perform other duties as assigned.