General Manager

Troon • Madison, WI

5d • Onsite

About The Position

Maple Bluff Country Club, a private, member-focused club in Madison, Wisconsin, seeks a strategic and hospitality-driven General Manager to lead the Club through a significant golf course construction project and an important period of investment and transformation. The General Manager is the Club’s chief operating executive and is responsible for its overall leadership, management, and performance, serving as a visible and trusted leader to members, guests, associates, and the Board of Directors.

Working with the Board of Directors and Troon leadership, the General Manager will help define the Club’s identity and future direction, strengthen member engagement and satisfaction, and position the Club for long-term success. The role leads planning and coordination for the golf course project, from construction through reopening, while maintaining member engagement and minimizing disruption. It also oversees membership marketing and communications, Club culture and team development, financial performance and asset stewardship, strategic planning and governance, and operations across golf, agronomy, food and beverage, recreation, membership, and clubhouse services.

The successful candidate will honor the Club’s traditions while adapting to evolving member expectations, build consensus among stakeholders, and foster a culture of genuine hospitality, professionalism, teamwork, and accountability. The position is with Maple Bluff Country Club, as an associate of Troon, a professional club management company.

Requirements

• Minimum five years of progressive leadership experience in private club or resort management.
• Demonstrated success leading a multifaceted private club operation with a strong focus on member satisfaction.
• Proven ability to develop and execute membership marketing, communication, and engagement strategies.
• Experience collaborating effectively with a private club Board of Directors and volunteer committees.
• Strong financial acumen, including operating budgets, capital planning, and financial reporting.
• Exceptional communication, interpersonal, organizational, and team-building skills.
• Collaborative, visible, and approachable leadership style characterized by integrity, professionalism, sound judgment, and genuine hospitality.

Nice To Haves

• Bachelor’s degree from an accredited four-year college or university.
• Active CMAA membership, Certified Club Manager (CCM) designation, or PGA/LPGA professional credentials.
• Experience supporting major capital improvement projects, particularly golf course renovations or construction.
• Proficiency in Jonas and Microsoft Office applications.

Responsibilities

• Partner with the Board, membership, and Troon leadership to define the Club’s vision, mission, values, identity, and strategic direction.
• Build a welcoming, inclusive, and family-oriented Club culture and maintain visible, trusted relationships with members.
• Use member feedback, surveys, and engagement initiatives to identify improvements and establish measurable service standards and accountability.
• Lead planning, construction, and reopening coordination for the golf course project, working with the Board, committees, architect, contractors, Golf Course Superintendent, and Troon resources.
• Oversee project communication, financial accountability, milestone tracking, problem-solving, operating plans during construction, and the reopening strategy.
• Develop and execute membership marketing and communications strategies, including member updates, prospective-member outreach, recruitment, onboarding, and retention.
• Recruit, develop, mentor, and retain a high-performing management team; set performance expectations and encourage professional development.
• Provide financial leadership through budgeting, forecasting, analysis, expense management, capital planning, financial reporting, internal controls, and accountability for operating results.
• Steward the Club’s facilities and assets and support long-term financial sustainability.
• Advise and communicate with the Board and its committees, translate strategic priorities into actionable plans, and support effective governance.
• Oversee Club operations, including golf, agronomy, food and beverage, recreation, membership, and clubhouse services.
• Uphold exceptional hospitality and service standards, Troon operating standards, and human resources policies.
• Use technology, member feedback, and performance metrics to drive continuous improvement.
• Maintain active professional affiliations and engagement within the private club industry.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms.
• 401(k) with employer match for employees age 19 and older, subject to applicable plan terms.
• Paid time off and leaves of absence, in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior