General Manager UFC GYM

UFC GYM Largo•Largo, FL

About The Position

The General Manager (GM) has overall responsibility for managing membership, fitness, and operational functions within the gym to achieve financial success and provide a strong member and team member experience. The GM recruits, hires, trains, and develops a diverse, high-performing team that delivers on UFC Gym goals and reflects its values. The GM oversees staffing and team development, sales execution, planning, and the overall gym and team member experience. This includes supporting membership sales targets, developing plans to meet financial and retention goals, maintaining a safe and community-focused gym culture, and ensuring company policies and programs are carried out. The franchise is independently owned and operated; applications and hiring decisions are handled by the franchisee.

Requirements

Experience managing reports, budgeting, revenue, payroll, and/or demonstrated mathematical, analytical, or ratio skills, with knowledge of the fitness industry.
Strong organizational skills and customer-service orientation with proven results.
Basic computer skills, including Microsoft Word, Microsoft Excel, Google Documents, and PowerPoint.
Proven leadership, communication, time-management, and analytical abilities and skills.
High school diploma or GED required.
2–3 years of progressive management experience supervising 3–10 employees.
3–5 years of sales or related experience.
3–5 years in the fitness industry.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Recruit, interview, and hire department managers, supervisors, and front-line team members, reflecting the diversity and cultures of the community.
Hold direct and dotted-line reports accountable through training, coaching, planning sessions, and performance reviews.
Provide input on final approval for hiring, dismissal, and discipline of gym employees.
Provide ongoing training and development to engage and retain team members, including coaching for long-term career growth.
Conduct regular meetings with direct reports to review performance and provide direction, motivation, and guidance toward individual and company goals.
Provide positive working conditions and appropriate leadership, supervision, support, and feedback.
Maintain an engaged, high-performing team aligned with company values and goals.
Ensure membership execution on leads, appointment setting, and guest goals to meet financial targets.
Manage accountability and performance to execute monthly sales metrics and drivers.
Contribute personal sales production to help meet monthly goals for new member sales, electronic funds transfer, and point-of-sale private coaching.
Participate in developing the gym's financial, expense, and operating plans, providing gym-specific input.
Develop monthly membership, fitness, and operations plans to achieve financial and retention goals.
Establish gym priorities and goals, including revenue goals and labor targets, and plan improvements.
Provide input and report monthly results.
Establish a fun, safe, healthy, community-focused gym culture that supports member satisfaction and profitability.
Model member-service behavior by walking through the gym and gathering member feedback to identify team training and development needs.
Resolve elevated member concerns and provide on-the-spot coaching to prevent recurrence.
Monitor gym appearance and ensure problems are resolved promptly.
Review and edit time and labor records and approve overtime with assistance from department heads.
Ensure company policies, procedures, programs, and promotions are executed efficiently.
Ensure the safety of employees, members, and gym property.