UFC GYM Fitness Manager

UFC Gym•Miami, FL

About The Position

The Fitness Manager (FM) is responsible for ensuring a positive customer experience, personally and through Coach supervision. The role delivers member service and generates private training and supplement revenue. The FM addresses member and employee relations issues as needed, oversees scheduling and timekeeping activities, and communicates and enforces Company and Club policies and procedures. The FM is accountable for attaining revenue goals for private training and supplements. The Fitness Manager recruits, hires, trains, and develops Coaches and potential leaders; maintains an engaged, high-performing Personal Training/MMA team; communicates financial and service goals; and conducts regular performance and operations meetings. The role handles member inquiries and complaints, conducts facility walk-throughs, monitors operational compliance, and reports repair and maintenance needs. The FM works with members on the club floor, promotes and sells personal training, supports revenue-generating activities, and ensures accurate client program administration and appointment delivery. The role sets and manages client appointments, maintains scheduling records, and adjusts schedules for changes and cancellations. The Fitness Manager reports directly to the Vice President of Fitness and communicates and enforces policies and procedures with the Fitness Team.

Requirements

At least one certification from an organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
At least one year of related experience.
In-depth knowledge of personal training techniques, from assessment through program design.
Working knowledge of the DotFIT program and software.
Ability to operate and adjust all fitness equipment.
Knowledge of company policies, practices, procedures, and emergency and safety procedures.
Strong interpersonal and communication skills and a friendly, enthusiastic, positive attitude.
Strong customer-service focus and professional responsiveness to guests, members, and staff.
Ability to understand and follow oral and written instructions and communicate clearly and concisely.
Strong organizational skills, basic record-keeping knowledge, and ability to organize and prioritize multiple tasks.
Computer proficiency, including basic Microsoft Word and Excel skills.
Ability to stand regularly and perform physical duties including lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking; must frequently lift and/or move 45+ pounds.

Nice To Haves

Four-year degree in a related field recognized by UFC Gym.
Experience in management or employee relations.

Responsibilities

Recruit, hire, train, and develop Coaches and potential leaders.
Maintain an engaged, high-performing Personal Training/MMA team aligned with company values and goals.
Communicate revenue and service goals and monitor the Club’s progress toward daily, weekly, and monthly financial goals.
Set monthly, weekly, and daily goals and conduct regular meetings with Coaches to review performance and operations and provide direction and motivation.
Provide club tours, explain Fitness Department services, and sign members up for training agreements and appointments.
Mediate member issues and complaints promptly and effectively, escalating them when appropriate.
Perform administrative and housekeeping duties as needed and alert Operations staff to repair and maintenance needs.
Conduct daily facility walk-throughs and monitor compliance with Club procedures and employee performance.
Work on the floor to assist members and encourage participation in private training.
Ensure accurate administration of client programs, supplement purchases, measurements, and workout programs.
Arrive prepared and on time for training appointments.
Assist with revenue-generating activities, including complimentary workouts, supplement booths, body-fat tables, seminars, and workshops.
Sell training sessions, prospect for clients, conduct guest tours, and complete staff sales through the Turn-Over process when needed.
Achieve monthly private training and supplement revenue objectives.
Review daily sales performance and employee statistics with the VP and staff to identify issues and clarify behaviors needed to achieve sales goals.
Administer company policies related to the sales process.
Schedule and manage client appointments and coordinate sessions, meetings, or service visits according to client availability and needs.
Maintain current scheduling records and accommodate appointment changes, cancellations, follow-ups, and rescheduling.
Communicate and enforce policies and procedures with the Fitness Team.