UFC GYM Fitness Manager

UFC Gym•Miami, FL

6d•$85,000 - $125,000

About The Position

The Fitness Manager is responsible for ensuring a positive customer experience personally and through Coach supervision. The role delivers member service and supports private training and supplement revenue, addressing member and employee relations issues as needed and overseeing scheduling and timekeeping activities. The Fitness Manager communicates and enforces company and club policies and procedures and is responsible for attaining revenue goals for private training and supplements. The Fitness Manager recruits, hires, trains, and develops Coaches and potential leaders, and maintains an engaged, high-performing Personal Training/MMA team aligned with company values and goals. The role sets and reviews daily, weekly, and monthly goals; conducts team meetings; supports member service and sales; monitors operational compliance and facility conditions; and manages client appointments and records. The position requires knowledge of personal training techniques, the ability to use fitness equipment, strong customer service and communication skills, organizational ability, and basic computer proficiency. The employee regularly stands and must be able to perform physical tasks such as lifting, squatting, bending, reaching, spotting, and prolonged standing and walking.

Requirements

At least one certification from an organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
At least one year of related experience.
In-depth knowledge of personal training techniques, from assessment through program design.
Working knowledge of the DotFIT program and software.
Ability to operate and adjust all fitness equipment.
Knowledge of company policies, practices, procedures, and emergency and safety procedures.
Strong interpersonal and communication skills, with a friendly, enthusiastic, and positive attitude.
Strong customer service focus and professional responses to requests and inquiries from guests, members, and staff.
Ability to understand and follow oral and written instructions and communicate clearly and concisely.
Strong organizational skills, basic record-keeping knowledge, and ability to organize and prioritize multiple tasks.
Computer proficiency, including basic Microsoft Word and Excel skills.
Ability to regularly stand and to lift heavy weights, squat, bend, reach, spot, and stand and walk for prolonged periods; must frequently lift and/or move up to 45+ lbs.

Nice To Haves

Four-year degree in a related field recognized by UFC Gym.
Experience in management or employee relations.

Responsibilities

Recruit, hire, train, and develop Coaches and potential leaders.
Maintain an engaged, high-performing Personal Training/MMA team that aligns with company values and goals.
Communicate revenue and service goals, set daily, weekly, and monthly objectives, and help keep the club on track to meet financial goals.
Conduct regular meetings with Coaches to review performance and operations and provide direction, motivation, and guidance.
Provide tours, explain Fitness Department services, and sign members up for training agreements and appointments.
Resolve member issues and complaints in a timely manner, escalating them when appropriate.
Perform administrative and housekeeping duties in assigned areas.
Notify Operations staff of repair and maintenance needs and conduct daily facility walk-throughs.
Follow club operational procedures and monitor systems and employee performance for compliance.
Work the floor, assist members, and encourage participation in private training.
Ensure accurate administration of client programs, supplement purchases, measurements, and workout programs; arrive prepared and on time for training appointments.
Assist with revenue-generating activities, including complimentary workouts, supplement booths, body fat tables, seminars, and workshops.
Sell training sessions, prospect for clients, conduct guest tours, and complete staff sales when needed through the Turn-Over process.
Achieve monthly private training and supplement revenue objectives.
Review daily sales and individual employee performance statistics with the VP and staff to identify issues and clarify actions needed to achieve sales goals.
Administer company policies related to the sales process.
Schedule and manage client appointments, coordinate sessions with clients, and maintain records reflecting scheduling changes or cancellations.
Set appointments independently, including follow-ups and rescheduling.
Communicate and enforce policies and procedures with the Fitness Team.