Fitness Manager UFC GYM

UFC Gym•Miami, FL

6d•$85,000 - $125,000

About The Position

The Fitness Manager ensures a positive customer experience, both personally and through supervision of Coaches. The role provides member service, drives private training and supplement revenue, handles member and employee relations issues, oversees scheduling and timekeeping, and communicates and enforces Company and Club policies. The Fitness Manager recruits, hires, trains and develops Coaches and future leaders; maintains an engaged, high-performing Personal Training/MMA team; sets and reviews goals and performance; and supports the Club in meeting financial objectives. The position also handles member services, administrative duties, facility walk-throughs, maintenance reporting, and monitoring compliance with club procedures. The Fitness Manager works on the floor to support members and promote private training, administers client programs, and supports revenue-generating activities. The role sells training sessions, pursues monthly revenue objectives, reviews sales performance with the Vice President and staff, and independently manages client appointments and records. The Fitness Manager reports directly to the Vice President of Fitness and communicates and enforces policies and procedures with the Fitness Team while interacting with club members and employees.

Requirements

At least one certification from an organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
At least 1 year of related experience.
In-depth knowledge of Personal Training, from assessment to program design.
Ability to operate and adjust all Fitness equipment.
Knowledge of company policies and procedures, including emergency and safety procedures.
Strong interpersonal, communication and customer service skills, with a friendly, enthusiastic and positive attitude.
Ability to follow oral and written instructions and communicate clearly and concisely.
Strong organizational and record-keeping skills, with the ability to prioritize multiple tasks.
Computer proficiency, including basic Microsoft Word and Excel skills.
Ability to regularly stand, walk, lift, squat, bend, reach and spot.
Ability to frequently lift and/or move 45+ lbs.

Nice To Haves

Four-year degree in a related field.
Management or employee relations experience.

Responsibilities

Recruit, hire, train and develop Coaches and future leaders.
Maintain an engaged, high-performing Personal Training/MMA team aligned with company values and goals.
Set daily, weekly and monthly goals aligned with Company objectives and support Coaches in meeting Club financial goals.
Hold Coach meetings to review performance, provide direction and drive results.
Provide member service, including club tours, explaining Fitness services, signing training agreements and appointments, and resolving complaints or escalating them when appropriate.
Perform administrative and housekeeping duties as needed.
Conduct daily facility walk-throughs and report repair or maintenance needs to Operations.
Monitor club systems and employee performance to ensure compliance with club procedures.
Work the floor to assist members and encourage participation in private training.
Administer client programs, supplement purchases, measurements and workouts accurately, and arrive prepared and on time for sessions.
Support revenue-generating activities, including complimentary workouts, supplement booths, body fat tables, seminars and workshops.
Sell training sessions through prospecting, guest tours and staff Turn-Overs.
Achieve monthly private training and supplement revenue objectives.
Review daily club and individual sales performance with the VP and staff to identify issues and needed behaviors.
Administer company policies related to the sales process.
Schedule and manage client appointments, follow-ups, rescheduling and cancellations, and keep records current.
Communicate and enforce policies and procedures with the Fitness Team.