Fitness Manager UFC GYM

UFC Gym•Las Vegas, NV

14d•$85,000 - $125,000

About The Position

The Fitness Manager ensures a positive customer experience, both personally and through Coach supervision. This role delivers member service, drives private training and supplement revenue, addresses member and employee relations issues, oversees scheduling and timekeeping, and communicates and enforces Company and Club policies. The Fitness Manager recruits, hires, trains, and develops Coaches; sets and reviews goals and performance; supports sales and revenue-generating activities; and maintains club procedures, records, and facility standards. The position reports directly to the Vice President of Fitness and interacts with club members and employees.

Requirements

In-depth knowledge of Personal Training, from assessment to program design.
Ability to operate and adjust all Fitness equipment.
Knowledge of company policies and procedures, including emergency and safety procedures.
Strong interpersonal, communication, and customer service skills, with a friendly, enthusiastic, positive attitude.
Ability to follow oral and written instructions and communicate clearly and concisely.
Strong organizational and record-keeping skills, with the ability to prioritize multiple tasks.
Computer proficiency, including basic Microsoft Word and Excel skills.
At least one certification from an organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
At least 1 year of related experience.
Regular standing, walking, lifting, squatting, bending, reaching, and spotting; must frequently lift and/or move 45+ lbs.

Nice To Haves

Four-year degree in a related field.
Management or employee relations experience.

Responsibilities

Recruit, hire, train, and develop Coaches and future leaders.
Maintain an engaged, high-performing Personal Training/MMA team aligned with company values and goals.
Set daily, weekly, and monthly goals aligned with Company objectives, and help keep Coaches productive and the Club on track to meet financial goals.
Hold Coach meetings to review performance, provide direction, and drive results.
Handle member service, including club tours, explaining Fitness services, signing training agreements and appointments, and resolving complaints or escalating them when appropriate.
Perform administrative and housekeeping duties as needed.
Conduct daily facility walk-throughs and report repair or maintenance needs to Operations.
Monitor club systems and employee performance to ensure compliance with club procedures.
Work the floor to assist members and encourage participation in private training.
Administer client programs, supplement purchases, measurements, and workouts accurately, and arrive on time and prepared for sessions.
Support revenue-generating activities, including complimentary workouts, supplement booths, body fat tables, seminars, and workshops.
Sell training sessions through prospecting, guest tours, and staff Turn-Overs.
Achieve monthly private training and supplement revenue objectives.
Review daily club and individual sales performance with the VP and staff to identify issues and needed behaviors.
Administer company policies related to the sales process.
Schedule and manage client appointments, follow-ups, rescheduling, and cancellations, keeping records current.
Communicate and enforce policies and procedures with the Fitness Team.