General Manager

Caliber Healthcare Solutions•Irving, TX

5d•Hybrid

About The Position

The General Manager leads a division spanning Primary Care, APP, Hospital-based Medicine, and Medical Evals. The role owns an eight-figure P&L and sets the division’s strategy, growth direction, and delivery priorities. The GM leads a cross-functional team of business development professionals, account managers, and recruiters, while remaining hands-on with clients to win new contracts, grow existing accounts, generate and fill open jobs, and maintain and improve client satisfaction. The GM is accountable for materially growing the business, including new-account acquisition, increasing the division’s share of existing clients’ business, and operational excellence in filling orders. The role works closely with the recruiting manager to improve fill rate, speed, provider pipeline, and client and provider experience. Expected time allocation is approximately 25% personal selling, 35% leading and coaching the sales/account management team, 25% delivery oversight, and 15% P&L management, forecasting, hiring, and reporting. Success includes building a visible new-logo pipeline, developing growth plans for major accounts, establishing consistent team activity and pipeline metrics, improving fill rate and time-to-submit, and achieving significant revenue growth with gross profit growing at least as fast. The position is hybrid in Irving, Texas, with in-office work required Monday through Wednesday and remote work Thursday and Friday.

Requirements

Personally won new clients in a commoditized, relationship-driven B2B service such as staffing, healthcare services, or a similar market, with the ability to identify the accounts and associated dollars.
A verifiable track record of driving sales, account management, and delivery results from start to finish, measured by revenue and gross profit growth, new customer acquisition, and existing-account retention and growth.
Owned or heavily influenced a P&L, with fluency in gross margin, bill/pay rates, and revenue forecasting.
Led and developed a team of approximately 6–10 across sales and recruiting or delivery functions, including developing top performers and managing out underperformers.
Bachelor’s degree or an equivalent combination of education and work experience.
At least 15 years of experience in a leadership role overseeing sales, account management, and delivery or recruiting teams in the staffing industry.
At least 4 direct reports.
Strong leadership, initiative, and creativity, including the ability to identify and convey successful techniques, develop teams, and work effectively in team environments.
Strong decision-making and prioritization skills; ability to deal with ambiguity, work with minimal supervision, be resourceful, and proactively seek information and resources.
Demonstrated success in a fast-paced, highly competitive, deadline-oriented environment.
Exceptional written and verbal communication, presentation, follow-up, negotiation, and closing skills, with a strong emphasis on listening.
Cooperative, team-oriented, patient, and calm under pressure.
Strong professional ethics, core values, and business acumen, including the ability to build trust, value others, drive execution, foster innovation, focus on customers, collaborate, solve problems creatively, and demonstrate high integrity.
Ability to travel to various locations, such as customer sites and other company offices, as needed.

Nice To Haves

Locum tenens experience.
Salesforce or Target Recruit experience.

Responsibilities

Create and implement a growth strategy and action plans for the P&L to accelerate growth and exceed business goals.
Build and sustain executive-level relationships with strategic clients and lead negotiations of enterprise-level agreements, including vendor-management and managed-service-provider programs.
Lead Business Development, Account Management, and Delivery through a shared operating rhythm, common goals, clear handoffs, consistent forecasting, and pipeline reporting.
Hold the team accountable to activity KPIs by reviewing activity and results regularly, coaching team members, and course-correcting as needed.
Secure new contracts, grow share with existing accounts, generate open jobs, and meet bookings and days targets, directly and through team leaders.
Lead the Delivery team, including the Manager of Recruiting and recruiting professionals, to fill open jobs, provide strong client and provider experiences, and meet days-filled targets.
Own delivery performance, including fill rate, time to fill, provider quality, and provider retention.
Own account health across the specialty group, including growth plans, renewals, and executive business reviews; serve as executive sponsor and escalation point for assigned clients.
Drive account planning, territory planning, prospecting plans, and their execution to maximize market coverage and share and build a healthy new-business pipeline.
Manage escalated customer situations and work with clients and providers as needed to meet their needs while balancing company resources.
Evaluate daily and weekly team-member production, coach and implement action plans, use the performance improvement plan process, and conduct monthly or quarterly individual meetings to review results, consultative sales approach, forecasts, obstacles, and team dynamics.
Hold full accountability for the profit center’s P&L, including bookings, gross margin, and days-filled results; manage the specialty group budget and approve expenditures within delegated authority limits.
Identify and evaluate new market, specialty, geographic, and partnership opportunities, and develop business cases for expansion or investment.
Adhere to company policies, procedures, and business ethics codes, and ensure they are communicated and implemented with the team.
Perform other duties and responsibilities as assigned.