General Manager, Home Services

Sitreps•Philadelphia, PA

18d•Onsite

About The Position

The General Manager will own a Tampa-based home services brand spanning HVAC, plumbing, and adjacent trades. This is a true operating role with responsibility for the business’s P&L, team, and strategic direction. The role offers autonomy and holds the operator accountable for results, without a thick layer of oversight or a prescribed playbook. The first 90 days will focus on understanding the brand, evaluating the team, and setting its trajectory: identifying service-business growth opportunities, tightening operating discipline, and determining where the team may need to be reset. The ideal candidate has run a P&L, led operators, and delivered results in a blue-collar, technician-driven business. Experience in HVAC, plumbing, or the trades is a strong plus but is not a prerequisite.

Requirements

Track record of owning a P&L and being measured on its results.
Operational leadership experience in a blue-collar, technician-driven business, including running field or service operations.
Ability to operate strategically and tactically, including addressing day-to-day operational issues.
Financial fluency, including the ability to read a P&L, identify performance problems, and address them.
Leadership presence that earns trust from field technicians, office staff, and corporate peers.
People-first leadership approach.
Comfort with ambiguity and a bias toward action.
Based in or willing to relocate to the Tampa area.

Nice To Haves

Experience in roofing, HVAC, plumbing, electrical, utilities, or other home-services or fleet-based field-services businesses.
P&L ownership at a services business, ideally one that is PE-backed.
Familiarity with field service management software such as ServiceTitan and with ERP or CRM tools.
Exposure to Lean, Six Sigma, or other continuous-improvement disciplines.
Bachelor's degree; an MBA or operations-focused graduate degree is a plus.
Military service or a similar background that developed grit, ownership, and a results-first operating style.

Responsibilities

Own the business P&L, including revenue, gross margin by trade, EBITDA, and growth targets.
Build the service-business growth agenda, including recurring service revenue alongside the existing book of business.
Lead daily operations, including scheduling and dispatch, technician productivity, capacity planning, and service quality.
Establish the operating rhythm through weekly and monthly KPI reviews, forecasting, and decisive corrective action when performance slips.
Lead operations managers, service managers, dispatch and CSR teams, and field technicians through hiring, coaching, and performance accountability.
Manage key unit economics, including average ticket, booked-call conversion, revenue per technician, service-agreement growth, callback and warranty rates, and labor and material costs.
Partner with marketing on lead flow, set pricing, and convert demand into booked, profitable work.
Protect customer experience measures, including CSAT, review volume and rating, and repeat and referral business.
Oversee safety, licensing, compliance, and fleet across all trades.
Contribute at the enterprise level through forecasting, budgeting, and performance reviews with corporate leadership.