About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. The role also encompasses general store-team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, completing inventory paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. The description also includes delivery-related duties and requirements, including delivering products by car and to customers' doors, delivering flyers and door hangers, holding a valid driver's license with a safe driving record, and having access to an insured vehicle for delivery.

Requirements

  • Judgment, math skills, and the ability to multitask.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.

Responsibilities

  • Oversee all activities during the shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures while expecting team members to do the same.
  • Handle staffing and paperwork.
  • Manage food, work to a schedule, and maintain store standards and image.
  • Provide great customer service and maintain attendance and punctuality.
  • Support store cleanliness, marketing, and profitability.
  • Operate equipment, stock ingredients, prepare products, and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Deliver product by car to customers' doors and deliver flyers and door hangers.
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