General Manager I Store 9779 Lafayette LA

Advance Stores Company•Lafayette, LA

2d•Onsite

About The Position

The General Manager is a professional-level sales and management role responsible for leading store operations, supporting both DIY and Professional Customers, and growing the business with integrity. The role requires knowledge of store systems, automotive systems, and parts, along with the ability to identify and troubleshoot customer needs and assist with projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and store appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts that include rotating nights and weekends and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Schedules are based on business needs.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management; speak and write English.
Effective use of Microsoft Word and Excel.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts; source parts through special orders, FDO, second sources, and other channels.
Ability to execute and train project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to recruit, select, hire, and develop quality Team Members and build and grow relationships with Professional Customers.
Ability to become ASE P2 certified or meet an ASE-ready equivalent.
Ability to meet the physical demands of the job, with or without reasonable accommodation, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Microsoft PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.