General Manager, Licensed Cosmetologist
About The Position
The General Manager leads a Madison Reed Hair Color Bar, delivering business results while inspiring Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality services and an excellent guest experience. The manager sets a roadmap for success in accordance with company operational practices, develops positive community relationships, promotes Madison Reed products, services, and values, and focuses on guest satisfaction, business growth, and team development. This full-time role reports to the District Manager and requires availability on weekends, holidays, and other peak times based on business needs. Base salary is $66,300, with opportunities to earn monthly bonuses; starting pay may vary based on geography, skills, education, experience, and other qualifications.
Requirements
- Active cosmetology license in the state where applying.
- At least 2 years of salon and retail experience.
- At least 2 years of operational management experience.
- At least 2 years supervising team members and participating in hiring, training, and scheduling.
- Strong technical proficiency as a colorist.
- Proven track record of exceeding key operational and performance metrics.
- Fluency in English.
Responsibilities
- Demonstrate and develop leadership skills to provide an excellent employee and guest experience aligned with company values.
- Model sales and service behaviors in guest interactions and communications, including resolving guest service issues.
- Ensure the business is staffed and resourced, including front-of-house operations, compliance with standard operating procedures, retail orders, bookings, services, and memberships.
- Demonstrate mastery of Hair Color Bar services and work behind the chair as needed.
- Provide district support as requested, including training or remotely supporting a new manager, or visiting a nearby location to provide on-site support.
- Achieve monthly sales goals and key performance indicators, including retail sales, services, and memberships.
- Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
- Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
- Coach and develop team members, aligning their talents and abilities with relevant responsibilities to support team culture, guest satisfaction, and business performance.
- Manage recruiting, interviewing, onboarding, performance management, coaching, talent development, and training for team members.
- Create employee schedules based on forecasts and business needs, in compliance with local labor laws, budgets, and break and meal requirements.
Benefits
- Medical, dental, vision, and flexible spending account (full-time only).
- Employee Assistance Program (full-time and part-time).
- Pre-tax commuter benefits for parking and transit.
- Basic life and AD&D insurance (full-time only).
- Short- and long-term disability insurance (full-time only).
- Accident insurance (full-time only).
- Critical illness and hospital insurance (full-time only).
- Hospital indemnity insurance (full-time only).
- Parental leave (full-time only; dependent on tenure and position).
- Team member discount through Working Advantage (full-time and part-time).
- Pet insurance (full-time and part-time).
- One Medical membership (full-time and part-time).
- College Tuition Benefit (full-time and part-time).
- 401(k) plans (full-time and part-time).
- Paid vacation time (full-time only).
- Paid holidays (full-time and part-time).
- Opportunity to earn monthly bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
