General Manager

R.P. Lumber Company Inc.•Monmouth, IL

4d•$60,000 - $70,000•Onsite

About The Position

R.P. Lumber is hiring an on-site General Manager to lead the full operation of its lumberyard and home-improvement store in Monmouth, Illinois. The role is accountable for the team, customer experience, and store financial results, and reports to the District Manager. The General Manager is expected to understand and perform showroom, yard, and back-office work while developing the people who keep the store running. The General Manager leads customer service and sales, store financial performance, payroll and inventory, safety and facilities, loss prevention, and people leadership. The role includes working with customers and associates, maintaining merchandising standards, supporting contractor sales, managing store operations and costs, and ensuring safe and accurate handling of inventory and equipment. This is a full-time, on-site position with a flexible retail schedule generally of 50 or more hours per week, including evenings, weekends, and holidays as business needs require. The annual pay range is $60,000–$70,000, with eligibility for a quarterly bonus. Full-time employees are eligible for medical, dental, vision, term life, short-term disability, employer-paid basic life insurance, profit sharing/401(k), paid time off, paid holidays, and an employee merchandise discount. Offers are contingent on pre-employment screening, which may include drug testing, a background check, and driving-record review.

Requirements

3–5 years of management or supervisory experience in building materials, home improvement, hardware, lumber, or a related field, or an equivalent mix of education and experience.
Strong leadership, communication, organization, and problem-solving skills, with the ability to manage with limited supervision.
Working knowledge of retail operations, merchandising, inventory control, customer service, and store financials.
Strong product knowledge of building materials, lumber, and hardware, or demonstrated ability to acquire it quickly through training.
Comfort using a point-of-sale system and other retail or business software.
Enough math and business skill to read sales, margin, inventory, labor, and other operating data and use them to run the store.
Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays.
Valid driver's license and acceptable driving record.
Ability to perform essential physical functions with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds.

Nice To Haves

Bachelor’s degree in business, retail management, construction, or a related field.
Experience as a store manager, assistant store manager, or retail manager in a lumberyard, hardware store, or home-improvement retailer.
Experience coaching a contractor sales effort, running planograms, managing inventory accuracy, or owning store P&L results.
Familiarity with forklifts, delivery operations, yard operations, and the safe storage of building materials.
Estimating software experience.

Responsibilities

Lead by example at the sales counter, on the sales floor, and at the register.
Train and coach associates to provide prompt, courteous, knowledgeable service.
Resolve customer concerns quickly.
Maintain showroom merchandising to company and local standards, including planograms, end caps, seasonal products, promotions, and price changes.
Ensure deliveries leave on time, complete, and in good condition.
Support contractor sales coverage to develop new business and serve current accounts.
Drive sales and profit to meet or exceed budget, understand store performance metrics, and remain accountable for results.
Control costs and schedule labor to balance productivity and customer service.
Accurately and promptly record sales, returns, transfers, and adjustments.
Maintain inventory levels that serve customers and align with investment goals.
Ensure warehouse and yard teams receive and store products correctly.
Reduce shrinkage, damage, and theft through clean processes and secure handling of high-theft items.
Model a safety-first culture for employees and customers.
Keep the location, equipment, and grounds safe, clean, and maintained.
Ensure ladders, forklifts, trucks, and other equipment are in safe working condition.
Lead and document regular safety meetings.
Apply company-approved security and loss-prevention practices.
Protect inventory from weather, poor stacking, loss, and theft.
Recruit, select, schedule, and train key employees.
Publish work schedules on time and ensure hours worked are recorded correctly.
Provide timely coaching and corrective feedback and address performance problems.
Mentor Retail Managers and other key employees.
Conduct monthly store meetings covering performance, goals, promotions, events, problems, and safety.
Maintain an open-door environment where employees can raise issues and share ideas.
Help associates use the Company's ESS Resource Center.
Check and respond to company and customer email in a timely manner.
Report unusual occurrences, obstacles, and improvement ideas to the District Manager and other company leaders.
Follow company policy and protect confidential information.
Perform other related duties assigned by the District Manager or other qualified company leaders.