General Manager

Delight Restaurant Group•Suffolk, VA

13d

About The Position

The General Manager manages the operations and staff of a restaurant, ensuring that Company policies, procedures, programs, and systems are followed and that restaurant objectives are achieved. The role promotes ethical business practices and provides leadership, direction, training, and development to subordinate managers and crew, while creating and maintaining a “Delight Every Customer” environment. The General Manager develops and retains restaurant talent, oversees staffing and performance feedback, and works with the District Manager and Human Resources to resolve issues. The role ensures compliance with Company policies, food safety and sanitation requirements, and standards for quality, service, cleanliness, customer courtesy, and brand protection. It also manages restaurant sales, profit, and controllable costs, and implements plans to address unfavorable trends.

Requirements

High school diploma or GED required.
Must be at least 18 years old.
Minimum of 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures and HR policies and procedures.
Ability to analyze profit and loss and implement corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs, such as Serve Safe and Phase Training, and achieve Serve Safe Certification.
Must be able to report to work promptly and regularly, take direction, work well with others, adapt productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinates and provide training and development to support their contributions and future promotion opportunities.
Execute restaurant Human Resource programs, maintain appropriate staffing levels, and support recruitment, recognition, and retention of managers and crew.
Prepare and conduct timely performance feedback and appraisals for restaurant management and crew; work with HR and the District Manager to resolve issues.
Ensure compliance with Company policies and procedures; work with the District Manager to establish priorities and execute restaurant plans.
Evaluate restaurant performance, incorporate inspection feedback, and implement action plans to improve results.
Conduct regular managers’ meetings to communicate and reinforce priorities.
Train, monitor, and reinforce food safety procedures; ensure compliance with Company policies and health and sanitation regulations, and initiate corrective action when appropriate.
Maintain and improve quality, service, and cleanliness standards across all day parts, including food product quality and customer courtesy; implement corrective actions as needed.
Protect the Wendy’s brand and Company assets by ensuring compliance and evaluating restaurant performance using Company inspection forms; coach and retrain managers as needed.
Maximize restaurant sales against budget and prior year, participate in marketing programs, address unfavorable sales trends, and manage new product rollouts and procedures.
Maximize profit against budget and prior year by managing food, labor, paper, and other controllable expenses, and implementing plans to improve profitability.
Perform other job-related duties as assigned or required.