General Manager

Everstory Partners•Columbus, OH

19d•$90,000 - $100,000•Onsite

About The Position

The General Manager oversees the overall operations, team performance, and business results for a portfolio of cemetery and funeral home locations. This is a fully onsite role requiring regular presence across assigned locations. The General Manager is a hands-on operator and people leader responsible for daily portfolio operations, full P&L ownership, and growth within the markets. The role measures operational performance, addresses underperforming metrics, and develops strategies to meet or exceed business goals while promoting compassionate, excellent service for families. The General Manager leads, hires, develops, and retains teams; manages budgets, sales, profits, inventory, vendors, purchasing, and workplace safety; and ensures compliance with company standards and programs. The role includes regular travel among assigned locations, with mileage reimbursement for work-related travel. The stated base salary range is $90,000 to $100,000, plus a performance-driven incentive bonus tied to site performance.

Requirements

Strong combination of business operations, quality, continuous improvement, process development, and management experience.
Ability to establish and maintain trust with customers, business partners, investors, and coworkers.
Experience developing effective methods to handle location issues, including internal and external customer complaints.
Excellent customer service skills.
Experience leading and developing high-performing teams.
Prior experience managing multiple departments across multiple locations.
Proactive approach, sound urgency, and ability to prioritize tasks appropriately.
Excellent oral and written communication skills.
Bachelor’s degree in business or a related field, or equivalent professional experience.
At least five years of experience in management and personnel supervision.
Prior client-facing service operations experience, with a strong track record in process and operations field leadership and experience managing complex operations with varied workflows and disciplines.
General understanding of basic accounting principles, specifically budgeting procedures.
Valid driver’s license and access to a personal vehicle; mileage reimbursement is provided for travel associated with job duties.
Availability to work some holidays, evenings, and weekends as needed.

Nice To Haves

Previous cemetery or funeral home management experience is strongly preferred.

Responsibilities

Own all aspects of daily operations across the assigned portfolio, including full P&L responsibility and facilitating market growth.
Achieve or exceed budgeted sales and profit levels; review monthly and quarterly financial results, keep expenditures within guidelines, and proactively correct budget or performance deviations.
Model excellent customer service, take responsibility for escalated customer issues, and work toward timely, satisfactory resolutions.
Provide motivational leadership to teams to accomplish goals and objectives within company guidelines.
Facilitate weekly managers’ meetings covering staffing, development, training, operating plans, sales plans, objectives, and results.
Recruit, hire, train, and retain employees in accordance with company standards, programs, and materials.
Conduct timely performance reviews, create individual development plans, and provide follow-up, training, and coaching to support employees’ development goals.
Manage merchandise and property inventory for locations in the assigned portfolio.
Manage vendor relationships to support location and customer needs.
Ensure compliance with workplace health and safety standards and plans.
Select and purchase necessary operational materials within budget guidelines and from approved vendors.