General Manager

Bagel Brands•Edina, MN

19d

About The Position

The General Manager is accountable for the coffeehouse’s overall performance, including financial results, team, and guest experience. Reporting to the Area or District Manager, this role leads daily operations and develops an engaged, high-performing team by setting clear expectations, holding team members accountable, and maintaining a healthy culture centered on exceptional guest service. The General Manager drives sales and traffic growth, coaches and develops the team, and leads by example while embodying Caribou Coffee’s purpose and core values. The role oversees staffing, scheduling, hiring and retention, training, team development, guest service, product quality, channel operations, inventory, financial performance, cash controls, loss prevention, and food safety. The General Manager works in the coffeehouse across peak dayparts and other operational needs, and ensures it remains open, staffed, and fully operational during expected business hours. The position requires 40–47 hours per week and regularly involves overtime, including early mornings, evenings, weekends, and holidays.

Requirements

At least 1–2 years of restaurant, retail, or guest service management experience, or a combination of experience and education.
Must be at least 18 years old.
Valid driver’s license and reliable transportation for supply chain, operational, and marketing tasks.
Reliable transportation to and from the workplace.
Ability to work full-time, 40–47 hours per week, with regular overtime that may include early mornings, evenings, weekends, and holidays.

Nice To Haves

ServSafe certification, or ability to obtain it within 90 days of employment.
Experience with sales building, Profit & Loss statements, recruitment, and training.
Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
High school diploma or GED equivalent.

Responsibilities

Maintain staffing levels that meet business needs across shifts, create and publish accurate demand-based schedules, and develop bench strength and succession plans.
Build and retain a skilled team through goal setting, performance coaching, recognition, engagement practices, and efforts to reduce turnover.
Own onboarding, role-based and promotional training, and other team development initiatives.
Address team concerns promptly and provide individualized coaching and support.
Model company policies and standards and maintain a safe, supportive environment for team members and guests.
Use designated company systems and tools accurately and on time to complete administrative and operational tasks, maintain records, monitor performance, and support follow-up and decision-making.
Lead the team in delivering Caribou’s STAR guest service model through craft, hospitality, consistency, training, coaching, and recognition.
Improve guest satisfaction, speed of service, and loyalty using guest feedback and coffeehouse data to guide repeatable actions.
Ensure food and beverages meet standard operating procedures and brand standards throughout the day.
Prepare the coffeehouse for peak periods by coaching the team to anticipate guest needs and daypart demand.
Manage guest experience across in-store, drive-thru, mobile order, and delivery channels, maintaining speed and accuracy and balancing channel flow during peak periods.
Facilitate timely resolution of guest, team, supply chain, and asset-related issues.
Lead coffeehouse performance to drive sales, profitability, and operational excellence, including local marketing efforts.
Maintain an adaptable presence in the coffeehouse in accordance with scheduling standards, including during peak dayparts, inventory work, administrative work, promotional sets, and holidays.
Ensure the coffeehouse is open, staffed, and operational during expected business hours; take ownership of shift coverage and provide direct operational support when needed.
Manage inventory, replenishment, waste, and assets to maintain accurate inventory, minimize loss, allocate resources efficiently, and support uninterrupted operations.
Manage the coffeehouse P&L and company resources; focus on sales while managing expenses, labor as a percentage of sales, cost of goods, waste, and controllable expenses.
Promote cash flow growth through ethical and disciplined fiscal responsibility, and drive sales goals during promotions, seasonal windows, and daily operations.
Own cash controls and loss prevention by enforcing accurate cash handling and register accountability, managing cash over/short to standard, and protecting the coffeehouse against loss.
Maintain food safety, sanitation, and health protocols.
Bring Caribou’s core values to daily work, build trust through transparent communication and follow-through, and demonstrate resilience and adaptability.
Foster equitable standards for people development and goal achievement, collaborate with General Manager peers, and give and receive feedback with empathy and professionalism.
Handle challenging situations and confidential information consistently, and resolve difficult team conversations in a timely manner.
Learn new systems and tools introduced to support the business.