General Manager

Copart•Augusta, GA

20d

About The Position

The General Manager is responsible for planning, organizing, leading, and controlling all functions of a Copart facility. The role manages the facility and its staff to meet budget, revenue, and customer satisfaction standards, while applying Copart policies and practices to create a customer-first environment for internal and external customers. The General Manager provides solutions that address customer needs while maintaining company standards for policy, quality, and service. The position oversees day-to-day facility operations, staff performance and development, customer relationships, logistics, compliance, and financial results. The General Manager serves as an ambassador for the company’s mission, vision, values, and culture and may support local or non-local CAT events. Travel may be required.

Requirements

At least 2–3 years of experience as a manager; military or other relevant experience is preferred.
Proven ability to drive operational excellence and execute corporate goals.
Metric-driven approach.
Proven ability to support change initiatives and help teams adapt positively and effectively.
Strong communication skills, with the ability to adjust tone and style to the audience.
Strong relationship-building skills.
Strong critical-thinking skills, including using logic and identifying alternative solutions to operational issues.
Strong decision-making skills, including evaluating potential benefits and risks.
Strong listening skills and the ability to help develop and execute solutions to concerns.
Ability to manage time and prioritize tasks to meet deadlines and productivity goals.
Strong problem-solving skills.
Ability to multitask and remain positive and motivated with a strong sense of urgency.
Valid driver’s license.

Nice To Haves

Bilingual ability.
Military or other relevant experience.

Responsibilities

Partner with HR to attract, recruit, develop, and retain a diverse, high-performing team.
Train and develop staff to meet company guidelines and expectations.
Maintain positive communication and feedback with staff and deliver annual Continuous Improvement Summaries (CIS reviews) on time.
Lead the team with an innovative, creative, and inspirational style, holding staff accountable fairly and consistently.
Build an engaged team that supports execution, innovation, productivity, and future leaders.
Manage the performance of managers and staff, addressing opportunities promptly and taking appropriate action when needed.
Oversee day-to-day facility operations and develop subject matter expertise in office processes and outside yard jobs and tasks.
Recruit and maintain an appropriate number of sub-haulers to meet facility logistics requirements.
Maintain compliance with applicable System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews.
Escalate concerns that could negatively affect the facility, employees, or customers to the Regional Manager promptly.
Set goals and ensure employees use available tools to achieve continued success.
Ensure facility compliance with applicable county, state, EPA, OSHA, and Department of Motor Vehicle laws and regulations.
Share relevant knowledge with employees to promote transparency and understanding of company goals and initiatives.
Manage relationships with buyers, sellers, and internal customers.
Identify team knowledge and skill gaps and ensure appropriate remedies are in place.
Communicate professionally and tactfully, both verbally and in writing, with all levels of leadership.
Understand the assigned profit and loss statement and identify ways to increase revenue and decrease costs.
Support local or non-local CAT events as needed.
Perform other duties as assigned by the Regional Manager or upper management.