General Manager

SSA Group•Asheboro, NC

19d

About The Position

The General Manager oversees the unit’s daily operations and department managers, ensuring financial, staffing, product, merchandising, client, and guest-service needs are met. The role serves as the primary liaison between SSA and the client, maintains a close working relationship with the client and staff, and coordinates with marketing and other operational leaders to support the guest experience and business results. The General Manager reports to the Area General Manager and Regional Vice President. The position is accountable for unit financial management, including budgeting, forecasting, sales and per-cap performance, controllable expenses, payroll, inventory, and cost of goods. It manages fiscal reporting and deadlines, reviews invoices, prepares or oversees reports, assesses market pricing, and pursues revenue opportunities. The role also oversees department operations, training, schedules, meetings, guest-service standards, menus and pricing, special events, capital projects, operating manuals, and compliance with the client contract and applicable laws. The General Manager supports employee integration and exits, progressive-discipline documentation, inclusive team practices, sustainability and conservation efforts, and community engagement. This is a full-time, exempt position. Work hours may vary and may include nights, weekends, and holidays as needed. The role requires standing for extended periods and moving or handling boxes weighing up to 35 pounds as needed.

Requirements

Five years of operations management experience.
At least 18 years old.
Strong interpersonal and communication skills, including the ability to communicate with clients, the Area General Manager, and headquarters personnel.
Proven leadership skills, including team building, staff development, and partnership building.
Strong problem-solving and decision-making skills and the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills sufficient for basic office functions.
Physical ability to stand for extended periods and move or handle boxes weighing up to 35 pounds as required.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

Two years of management experience in a cultural, iconic, amusement, or museum attraction.
ServSafe certification.

Responsibilities

Coach, supervise, and direct department managers to meet daily operational needs, including financial, staffing, product, merchandising, and client expectations.
Schedule management personnel as necessary.
Assist management teams or individuals in developing training standards for alcohol service, customer service, safety, harassment, and related topics.
Host management-team meetings and conduct training sessions as needed; ensure department heads are properly trained for their positions.
Work with the Executive Chef, Retail Operations Manager, and Buyer to track, maintain, and budget inventory and cost of goods.
Act as the main liaison between the client and SSA and maintain a positive working relationship with the client and its staff.
Coordinate with marketing to support company efforts, guest experience, and operational results.
Attend client meetings and report to Regional Manager(s) monthly or as directed.
Manage in accordance with applicable local, state, and federal laws; maintain a clean, safe, and organized work environment; and uphold company policies and procedures.
Oversee unit financial management, including budgeting, forecasting, sales and per-cap performance, controllable expenses, and payroll.
Oversee reporting and management-team responsibilities and ensure fiscal deadlines to headquarters are met.
Review invoices processed through the account and provide timely, detailed financial reports, including cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
Complete business assessments using comparable market pricing; forecast weekly sales and maintain monthly sales analysis.
Manage payroll and controllable profit within established guidelines, meet payroll budget expectations through strategic staffing coverage, and minimize controllable operating costs.
Develop revenue opportunities and areas for improvement, including negotiating with the client as needed to achieve goals.
Perform and promote SSA EXTRA Guest Service to deliver a memorable experience for guests and clients.
Oversee day-to-day functions of applicable departments based on unit location and contract.
Maintain knowledge of and implement the SSA-client contract with professional discretion.
Support progressive-discipline documentation and keep operating manuals current for all locations.
Review and approve plans for major special events; manage menu and pricing design and implementation.
Participate in long-range planning for department programs and manage capital projects to client and SSA expectations.
Manage business legal needs through communication and partnership with headquarters.
Ensure employee integration and exit processes follow legal and headquarters guidelines.
Promote an inclusive and supportive approach within the unit and brand team, remove barriers, and support growth and opportunity for team members.
Provide an editorial review of unit publications, including newsletters, calendars, and memos.
Promote sustainability and conservation efforts, apply related practices in the business, and provide opportunities to teach unit staff.
Support community efforts through hiring, engagement activities, and opportunities to give back.
Perform other tasks as necessary.

Benefits

$75 monthly cell phone stipend.
Bonus eligibility based on company performance and manager guidelines.
Flex Time Off with no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Employer-sponsored short-term and long-term disability benefits.
Paid parental leave for birthing parents of up to 6–8 weeks, based on the birthing event.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental bonding and serious family medical conditions.
Up to five days of paid bereavement leave.
On-demand access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Paid sick leave in accordance with applicable state and local laws.