General Manager

Ulta Beauty, Inc. • Palm Desert, CA

19d • Onsite

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance, people, and processes, developing a high-performing team that consistently delivers top-line sales growth. The role focuses on sales, service, expense control, talent acquisition and development, standard operating procedures, and compliance. It calls for process excellence, results orientation, and the ability to lead, influence, and develop a team.

The GM promotes accountability for sales, guest loyalty, payroll, omnichannel performance, and shrink; manages store schedules and budgets; and addresses financial, operational, and audit issues. The GM also supports guests through makeup applications, skincare analysis, and product demonstrations, and stays informed about industry trends and products.

The role includes attracting and developing talent, building an inclusive and engaged team, coaching and evaluating associates, and executing guest engagement programs. The GM ensures compliance with company policies and operating standards, protects company assets, manages inventory and loss prevention, supports company initiatives and technology, and communicates business trends and operational needs to field leadership.

This position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, with store closing at least once per week. Attendance at corporate meetings and conferences, including overnight stays and interstate travel, is required. The listed pay range is $40.00–$54.00 per hour, with possible additional compensation under the company bonus plan. Eligible full-time associates may receive paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing teams.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise sound judgment in ambiguous situations, and remain flexible and adaptable.
• Availability for a flexible full-time schedule including days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend business meetings and conferences that may involve overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely workload completion.
• Address issues identified through financial and operational reporting, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and open positions.
• Address policy violations fairly and in accordance with company procedures, in partnership with the District Manager and People Success.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that encourages associate growth and engagement.
• Lead manager and associate training, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training and ensure direct reports do so as well.
• Share enterprise strategy with direct reports and align store goals with company goals.
• Work alongside the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task-management tools to place associates effectively and prioritize store workload.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
• Support continuous improvement and adoption of company initiatives and technology, communicating expectations and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive landscape to field leadership.
• Attend corporate business meetings and conferences, including overnight stays and interstate travel.

Benefits

• Paid time off for eligible full-time associates.
• Health insurance for eligible full-time associates.
• Dental insurance for eligible full-time associates.
• Vision insurance for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Disability benefits for eligible full-time associates.
• Opportunity for eligible associates to earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed