General Manager

Restaurant Technologies•Richmond, VA

13d

About The Position

The General Manager I leads individuals and team leaders at a depot serving upwards of 800 customers. Depending on the size of the operation, the role may be supported by an Operations Manager who manages part of the hourly team; the General Manager may also directly supervise some hourly employees. The position drives depot success through team engagement, safety and regulatory compliance, fleet performance, service excellence, and achievement of financial and operational goals. Travel is up to 20%.

Requirements

Operations experience required; one or more years is strongly preferred.
Management experience required; one or more years is strongly preferred.
Ability to motivate others and build highly engaged, effective teams.
Ability to manage employee performance through coaching, conflict resolution, and employee development.
Managerial courage to address performance issues and difficult conversations, and to lead with confidence.
Ability to manage customer service challenges and reach mutually beneficial outcomes.
Strong business acumen and a proven track record of achieving financial and operational results.
Excellent interpersonal communication skills and ability to influence across organizational levels.
Self-awareness of personal strengths and growth areas, and an active approach to seeking improvement opportunities.
Ability to thrive in a fast-paced, growth-oriented environment.

Nice To Haves

Bachelor’s degree in business or a related field is strongly preferred.
Route-based service industry experience is strongly preferred.
Experience leading a distribution function is strongly preferred.

Responsibilities

Manage team engagement and performance, monitoring retention, open positions, daily work schedules, and engagement scores.
Provide regular feedback, recognize team successes, and support continuous improvement.
Establish and enforce safety policies, training, procedures, and regulations in compliance with OSHA standards; coach employees on safety awareness and driving skills.
Oversee fleet performance and maintenance, including driver pre- and post-trip inspections, maintenance-provider relationships, fleet downtime, vehicle uptime, and preventive maintenance.
Ensure compliance with DOT regulations, including hours of service and driver qualifications; review compliance metrics and coach drivers using Samsara.
Oversee installation of Oil Management systems at customer sites and monitor equipment performance.
Oversee RT equipment performance and functionality to meet customer needs; drive KPI achievement through staffing, coaching, leadership, and action plans for performance gaps.
Manage delivery of fresh cooking oil and collection of used cooking oil, monitoring efficiency and service levels.
Oversee depot inventory accuracy and material transactions, including receiving, shipments, transfers, and verifications for oil routes and installations or services.
Oversee depot HACCP compliance, employee training on FDA requirements, food safety, cleanliness, and inspection readiness.
Analyze depot operating expenses, align spending with budgets and forecasts, and identify cost-saving opportunities without compromising service or operational efficiency.
Prepare, monitor, and report depot Profit and Loss statements.