General Manager
About The Position
The General Manager is responsible for the physical assets and financial performance of a dual-site community. The role focuses on creating an attractive, welcoming, desirable, and safe community that embraces all qualified applicants; leading a diverse staff; ensuring personnel have adequate training and professional growth opportunities; and handling general property administration. The General Manager maintains exemplary communication with residents, property owners, and vendors and responds to inquiries or concerns promptly and courteously. The position assists prospective residents in finding an apartment, provides positive experiences to current and future residents, and uses consultative selling and marketing skills to support full community occupancy. The General Manager manages annual budgets alongside the Regional Property Manager, approves residential lease and vendor contracts, oversees resident retention activities, and coordinates maintenance work orders, move-ins, capital projects, and other community operations.
Requirements
- At least 5 years of on-site experience as a Community Manager or Dual-Site Community Manager for a large community is highly preferred.
- Bilingual in Spanish.
- Experience in accounting and property management systems.
- Ability to apply logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate actions.
- Ability to work weekends and evenings as needed.
- Present a neat, clean, and professional appearance in the workplace.
- Comply with expectations in the Employee Handbook.
Nice To Haves
- RealPage experience.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) designation.
- Competence in Microsoft Suite and property management software.
Responsibilities
- Assist prospective residents in finding an apartment and provide a positive, genuine experience to current and future residents.
- Use strategic consultative selling skills to achieve 100% community occupancy.
- Communicate effectively with current and prospective residents, property owners, and vendors, and respond to concerns promptly and courteously.
- Apply logical thinking to define problems, gather relevant information, establish facts, draw conclusions, and take appropriate action.
- Manage annual budgets alongside the Regional Property Manager.
- Approve residential lease contracts and vendor-related contracts.
- Use marketing techniques and social media to promote the community and its events.
- Mediate and assess feedback from current and prospective residents.
- Assist with resident retention activities.
- Schedule and follow up on maintenance work orders, future move-ins, capital projects, and other aspects of the community.
- Ensure work responsibilities are covered during absences and arrive on time for meetings and appointments.
- Comply with expectations in the Employee Handbook.
- Participate in training to comply with new or existing Fair Housing laws.
- Lead a diverse staff and ensure personnel have adequate training and professional growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
