General Manager (Starbucks)-Corp

LV Petroleum•Las Vegas, NV

10d•$60,000 - $65,000

About The Position

The General Manager oversees Starbucks store operations to deliver an excellent customer experience, operate efficiently, and meet financial goals. The role combines leadership, customer service, and business management, and serves as an ambassador for the Starbucks brand by ensuring the store upholds the company’s mission, values, and standards.

Requirements

At least 3–5 years of experience in retail or food service management, focused on team leadership, operations, and financial management.
Strong ability to lead, motivate, and develop a diverse team and promote inclusion and collaboration.
Passion for delivering exceptional customer experiences and maintaining a welcoming store environment.
Experience managing budgets, controlling costs, and driving profitability.
Ability to address operational issues, customer complaints, and staffing challenges proactively and efficiently.
Ability to balance daily operations, staff management, and financial oversight.
Clear and effective communication with customers and employees.
Ability to thrive in a fast-paced, dynamic environment.
Ability to stand, walk, and move around the store for extended periods.
Ability to lift items weighing up to 50 pounds when necessary.

Responsibilities

Lead, coach, and develop employees to provide high-quality customer service.
Recruit, hire, train, and manage store staff, ensuring they understand customer service, product knowledge, and operational procedures.
Conduct performance evaluations, provide feedback, and address team issues or conflicts.
Foster a positive, collaborative work environment that supports employee motivation and growth.
Oversee daily store operations and maintain operational standards for product quality, cleanliness, and safety.
Manage inventory, order supplies, and minimize waste.
Ensure equipment is in good working order and arrange routine maintenance as necessary.
Ensure customers receive outstanding service and products in line with Starbucks standards.
Resolve customer concerns and complaints professionally and promptly.
Maintain a positive and inviting store atmosphere that promotes Starbucks brand values.
Manage store financial performance, including budgeting, forecasting, and controlling labor, inventory, and supply costs.
Monitor sales trends and develop strategies to increase sales and profitability and reduce expenses.
Prepare and analyze financial reports to identify areas for improvement.
Ensure compliance with company policies, health and safety regulations, local laws, and labor laws.
Maintain health, food safety, cleanliness, and workplace safety standards.
Build relationships with the local community and support events or initiatives aligned with the company’s mission and values.
Implement in-store marketing campaigns for new products, seasonal offerings, and promotions.
Report store performance and challenges to upper management, including sales, staffing, and customer satisfaction.
Communicate corporate initiatives and updates to the team and facilitate communication between staff and upper management.