General Manager

SERVPRO of Omaha Southwest•Omaha, NE

5d•$100,000 - $120,000

About The Position

SERVPRO Team Toft is seeking an experienced, people-focused General Manager to lead company operations and support continued growth. The role provides oversight across the Marketing, Production, Construction Services, and Office divisions, with a focus on operational standards, customer service, quality, accountability, and performance. The General Manager leads management teams, establishes business plans and divisional goals, and helps develop a positive, collaborative, performance-driven culture. The position also leads complex, high-value restoration projects and directs operations during major commercial losses, catastrophic events, and storm responses. Responsibilities include coordinating staff, equipment, subcontractors, and other resources; ensuring sound documentation, estimating, job costing, budgeting, and quality control; and maintaining strong relationships with commercial accounts and customers. The General Manager coaches and develops division managers and future leaders, supports staffing and retention, monitors financial and operational performance, and partners with accounting and HR on financial reporting, employee processes, compliance, insurance, risk management, and safety expectations. The role calls for a servant leader who leads by example and is willing to get involved when teams need support.

Requirements

At least 7 years of restoration industry experience, including significant management or leadership experience.
Demonstrated experience leading restoration operations and managing multiple projects or teams.
Strong understanding of restoration processes, production management, job costing, and quality control.
At least 2 years of Xactimate experience.
Proven ability to lead, coach, and develop management teams.
Experience managing budgets, financial performance, and operational goals.
Strong written, verbal, organizational, and problem-solving skills.
Proficient computer skills and ability to work with operational and financial reporting.
Ability to successfully complete a background check.
Ability to complete electronic employment eligibility verification through Form I-9 and the federal employment verification process.

Nice To Haves

Significant hands-on large-loss restoration management experience.
Experience managing complex commercial, multifamily, industrial, or high-value restoration projects.
Storm response and catastrophe (CAT) operations experience.
Experience coordinating multiple crews, subcontractors, equipment, and resources during large-scale losses.
Experience overseeing restoration operations across multiple divisions or locations.
SERVPRO industry experience and familiarity with SERVPRO systems, processes, and procedures.

Responsibilities

Provide leadership and oversight to the Marketing, Production, Construction Services, and Office divisions.
Establish annual business plans and divisional goals aligned with company objectives.
Work with division managers to maintain operational standards, accountability, and performance.
Lead management meetings to review production, staffing, financial performance, customer concerns, and business goals.
Ensure jobs follow SERVPRO processes, procedures, and quality standards.
Oversee operational readiness and direct company operations during major storm events and large-loss projects.
Identify opportunities to improve processes, efficiency, and overall company performance.
Lead complex, high-value restoration projects and direct operations during commercial losses, catastrophic events, and storm responses.
Coordinate resources, staffing, equipment, and subcontractors for large-loss and emergency response operations.
Ensure proper job documentation, estimating, job costing, budgeting, and quality control.
Work with project and division managers to address operational challenges and keep projects moving efficiently.
Build and maintain relationships with commercial accounts, customers, and centers of influence.
Ensure a strong customer experience from initial response through project completion.
Coach, mentor, and develop division managers and future leaders.
Support recruiting, hiring, onboarding, training, and employee retention.
Identify staffing needs and work with managers and HR to build capable teams.
Promote a positive, accountable, performance-driven culture and foster open communication, collaboration, and continuous improvement.
Partner with division managers to develop business plans, budgets, and performance goals.
Monitor operational costs, job profitability, revenue, and gross margins; review financial performance and identify opportunities to improve profitability.
Work with accounting to review financial reporting and ensure appropriate information is provided to the company’s CPA.
Ensure resources are allocated effectively for company growth and operational needs.
Partner with HR to maintain employee documentation and HR processes.
Help ensure compliance with federal, state, and local regulations.
Oversee appropriate insurance coverage and operational risk management.
Support the development and enforcement of company policies, procedures, and safety expectations.
Lead by example, take ownership, follow through on commitments, and provide hands-on support when needed.