General Manager

Everstory Partners•Pittsburgh, PA

19d•$85,000 - $95,000•Onsite

About The Position

The General Manager oversees the overall operations, team performance, and business results across a designated portfolio of cemetery and funeral home locations. This hands-on leader is responsible for daily operations and full portfolio P&L, driving growth, profitability, and achievement of operational goals. The role requires regular onsite presence across assigned locations and is not remote or hybrid. The General Manager leads, recruits, trains, and develops teams; establishes service priorities and best practices; monitors operational and financial performance; and addresses customer concerns. Responsibilities also include managing inventory and vendor relationships, ensuring workplace health and safety compliance, and purchasing operational materials within budgetary guidelines. The position offers a base salary range of $85,000 to $95,000 and an incentive bonus plan tied to site performance.

Requirements

Strong combination of business operations, quality, continuous improvement, process development, and management experience to provide business solutions.
Ability to establish and maintain trust with customers, business partners, investors, and coworkers.
Experience developing effective approaches to location issues, including internal and external customer complaints.
Excellent customer service skills.
Experience leading and developing high-performing teams.
Prior experience managing multiple departments across multiple locations.
Proactive approach, with the ability to understand urgency and prioritize tasks appropriately.
Excellent oral and written communication skills.
Bachelor’s degree in business or a related field, or equivalent professional experience.
At least five years of experience in management and personnel supervision.
Prior client-facing service operations experience, with a strong track record of process and operations field leadership and experience running complex operations with varied workflows and disciplines.
General understanding of basic accounting principles, specifically budgeting procedures.
Valid driver’s license and access to a personal vehicle; mileage reimbursement is provided for work-related travel.
Availability to work some holidays, evenings, and weekends as needed.

Nice To Haves

Previous cemetery or funeral home management experience is strongly preferred.

Responsibilities

Take full ownership of daily operations across the assigned portfolio, including full P&L responsibility, to facilitate market growth.
Achieve or exceed budgeted sales and profit levels; review monthly and quarterly results, manage costs within guidelines, and proactively address deviations from budget and performance goals.
Model excellent customer service for internal and external customers, handle escalated customer issues, and work toward timely and satisfactory resolutions.
Provide motivational leadership to teams to accomplish goals and objectives within company guidelines.
Facilitate weekly managers’ meetings to review staffing, development, training needs, operating and sales plans, objectives, and results.
Recruit, hire, train, and retain employees in accordance with company standards, programs, and materials.
Conduct timely performance reviews, create individual development plans, and provide follow-up, training, and coaching to support employees’ development goals.
Manage merchandise and property inventory for each location in the portfolio.
Manage vendor relationships to support the needs of locations and customers.
Ensure compliance with workplace health and safety standards and plans.
Select and purchase operational materials within budgetary guidelines using approved vendors.