General Manager

Property Management • Livonia, MI

19d

About The Position

The General Manager leads all aspects of hotel operations through empathetic leadership, effective communication, humility, innovation, and financial focus. The role cultivates team synergy and a service culture to deliver an excellent guest experience, maximize operations and guest satisfaction, and uphold the brand and company reputation. The General Manager works with regional teams and contributes to financial planning, revenue optimization, team development, recruitment, reporting, community involvement, and hotel accounting.

Requirements

• Current or prior hotel General Manager experience, and/or at least 3 years of hotel rooms, operations, or sales leadership experience within major brands such as Hilton, Marriott, or Hyatt.
• Ability to defuse distressed associates and guests and achieve the best outcome for the situation.
• Ability to learn systems technology.
• Professional conduct and presentation.
• Excellent written, verbal, and presentation skills.

Nice To Haves

• Hospitality certifications such as CHA, CHRM, or CHSP.

Responsibilities

• Provide leadership and strategic planning to all departments in support of the service culture and to maximize operations and guest satisfaction.
• Champion the brand and company reputation and exceed performance standards.
• Contribute to financial forecasts and budgets.
• Analyze monthly P&L statements with regional accounting and operations teams.
• Optimize hotel revenues, including rooms and food and beverage, to maximize profitability.
• Provide training and development, coaching and counseling, and mentorship to establish a supportive team environment.
• Build an ambitious, fun, and loyal team through effective retention techniques.
• Recruit top talent using internal and external approaches.
• Attend and contribute to weekly revenue meetings hosted by the in-house regional revenue team.
• Complete reporting required by the company, brand, or other requesters.
• Participate in local community activities and events through volunteer work.
• Manage hotel-specific accounting duties, including timely and accurate payroll.

Benefits

• Quarterly bonuses
• Paid time off
• Vacation reimbursement for R&R
• Health insurance beginning on the first day of the month following hire
• 401(k) with employer match
• EPA (Employee Assistance Program)
• Cell phone reimbursement
• Hotel travel discounts
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Employee Assistance Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed