General Manager

Pastini Eugene•Eugene, OR

4d•$75,000 - $85,000

About The Position

The General Manager (GM) is responsible for the complete operation of a single Pastini Pastaria restaurant. The role includes hiring, training, and developing management and hourly teams; overseeing financial performance; ensuring daily safety, sanitation, cleanliness, and quality food preparation; delivering exceptional guest service; and driving company initiatives. The GM oversees building and equipment maintenance and communicates and administers company policies, procedures, and best practices. The position also promotes a respectful workplace free of harassment and discrimination, whether the GM is on or off the premises. The GM is expected to work 45–50 hours per week or as business needs require. Hours may increase during weeks involving key holidays, meetings, training, inventory, menu roll-outs, special events, or understaffing. The role requires exposure to all meal periods, including Friday and/or Saturday dinner service weekly, as well as productive weekly overlap with management team members. The GM leads operations by example, develops the team, and builds a respectful, positive workplace. They are accountable for the restaurant’s financial results, guest experience, sales, safety, sanitation, and compliance. They collaborate and communicate with the Executive Leadership Team and District Manager, using Pastini resources and good judgment to make decisions that support service and the business.

Requirements

Positive leadership and strong teaching skills.
Complete financial responsibility and the ability to maximize profitability.
Strong team-development skills and the ability to cultivate top-performing teams.
Excellent interpersonal communication and presentation skills.
Ability to positively influence and manage through others.
Self-motivation and ability to solve complex problems.
Ability to work collaboratively in a team-oriented environment.
Passion for hospitality and providing guests and team members with a high standard of service.
Flexibility and graciousness with change, and ability to drive change and growth initiatives.
Ability to foster a positive, high-morale environment and commitment to Core Values.
Ability to make decisions in the best interests of guests and Pastini’s Core Values.
Ability to hold oneself, management team members, and hourly employees accountable.
Ability to take complete ownership of the business.
Valid driver’s license and auto insurance, and access to own car when required.
Ability to work 45–50 hours per week or according to business needs, with hours potentially increasing during busy or special-event weeks.
Availability to work across all meal periods, including Friday and/or Saturday dinner service weekly, and to overlap weekly with the management team.

Responsibilities

Lead and execute successful day-to-day restaurant operations while modeling Pastini’s standards, Core Values, purpose, goals, and culture.
Train and develop management and hourly employees, support career development, ensure training participation, and document performance reviews and development plans.
Identify talent; interview, hire, and onboard employees; participate in personnel decisions including transfers, promotions, and terminations.
Write schedules that meet business needs and support an excellent guest experience while maintaining financial responsibility.
Perform administrative duties including accounting, payroll, inventory, ordering, cash handling, personnel files, communication with the HQ team, and logbook documentation.
Maintain restaurant cleanliness and equipment operation, oversee building maintenance, and meet applicable regulations and Pastini standards.
Promote strong health and safety inspection results from health departments and third-party and internal inspections.
Treat employees, guests, and vendors with respect and provide friendly, hospitable service.
Maximize profitability by meeting or exceeding budgeted P&L goals, with emphasis on sales, labor, and food costs.
Maximize sales through product knowledge, training, hospitable service, and guest experiences that exceed expectations.
Communicate and collaborate openly with the Executive Leadership Team regarding business plans and execution.
Partner with the District Manager and use Pastini resources to make sound decisions that support service and business performance.
Maintain a positive, interactive presence on the restaurant floor during peak business hours and hold the management team and hourly employees accountable.
Work across all meal periods, including Friday and/or Saturday dinner service weekly, and maintain weekly overlap with the management team.
Use a personal car when required.