General Manager(08947) - 8551 Hwy 56 West
About The Position
The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains operational standards, staffing and schedules, customer service, delivery performance, and communication among managers and staff. The General Manager also handles opening and closing duties, including preparing the store for opening, making nightly bank deposits, and conducting product inventory counts when closing. The position includes training the General Manager in Training, supporting product and ingredient planning, and receiving cross-training in store procedures and food preparation.
Requirements
- Ability to read and understand a profit and loss ledger.
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
- Comfort with dispute resolution and customer service.
- Ability to ensure delivery vehicles pass mechanical and visual inspection.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Oversee total store operations and ensure the store follows Domino’s Operation Evaluation Review standards.
- When closing, make nightly bank deposits and conduct a product inventory count.
- When opening, ensure the store is properly set up and ready to receive orders at opening time.
- Promote a sense of urgency for every order.
- Communicate with managers and staff about matters that affect business operations.
- Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
- Train the General Manager in Training on all aspects of store operations.
- Maintain staffing levels appropriate to business needs throughout the day.
- Create and maintain employee schedules based on labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Help route delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Read and understand the profit and loss ledger.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
- Provide quality customer service to internal and external customers by phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
