General Manager | West Hollywood

Blank Street•Los Angeles, CA

3d•Onsite

About The Position

As a General Manager at Blank Street, you lead store operations and the team responsible for delivering exceptional customer experiences. You hire, coach, and develop Baristas and Shift Leads, create a supportive and high-performing team culture, and lead by example on the floor. You oversee hospitality and operational standards, labor planning, inventory, store performance, and key targets. Using store KPIs, you identify opportunities, create and execute weekly and quarterly plans, and report progress to your Operating Manager. You also implement new initiatives, including menu launches and technology tools, and manage time and priorities in a fast-moving business. The role requires working full time, 45–50 hours per week, across five days, including the store’s two busiest days each week, which are usually Friday, Saturday, or Sunday.

Requirements

At least 4 years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
Experience hiring, developing, and managing hospitality teams.
Experience managing inventory and supply chain ordering.
Availability to work full time, 45–50 hours per week, five days per week.
Ability to work the store’s two busiest days each week, usually Friday, Saturday, or Sunday.
Strong people leadership, including hiring, coaching, team development, and creating conditions for strong performance.
Operational capability to balance people, labor, inventory, and daily store priorities.
Ability to make thoughtful decisions, manage multiple priorities, and remain calm and focused in a fast-paced environment.
Clear communication skills and the ability to build relationships and align and motivate a team.
Strong knowledge of specialty coffee, espresso, and equipment, and commitment to consistent product quality and customer experiences.
Passion for hospitality and exceptional customer and employee experiences.

Nice To Haves

Experience working in a unionized environment.

Responsibilities

Build systems, behaviors, and processes that support store success, such as workflow boards and cleaning routines.
Coach the team to meet operational and hospitality standards, lead by example, and work behind the bar when needed.
Monitor hospitality standards, address performance gaps, and hold the team accountable.
Build a community of regular customers and handle complex customer issues with care.
Track store sales against targets, understand performance drivers, and use operational levers to maximize store potential.
Execute labor targets set by the Operating Manager and create schedules that align staffing and station assignments with demand.
Order, receive, and count inventory; manage waste and resolve inventory variances.
Recruit Baristas and Shift Leads who contribute to store standards and culture.
Manage onboarding by assigning trainers, creating training schedules, and monitoring training execution.
Develop team members through training pathways, feedback, one-on-ones, and coaching.
Support retention through recognition initiatives and team events.
Review store KPIs weekly, identify priorities, and translate insights into clear actions.
Create and execute weekly and quarterly store plans and report progress to the Operating Manager.
Roll out initiatives such as menu launches and technology tools through communication, hands-on training, and adoption tracking.
Prioritize personal and team time to balance immediate store needs with longer-term priorities.
Work five days per week, 45–50 hours per week, including the store’s two busiest days each week.