General Manager | West Hollywood

Blank Street•Los Angeles, CA

1d•$80,000 - $100,000•Onsite

About The Position

The General Manager is responsible for leading a Blank Street store and its team, with a primary focus on hiring, coaching, and developing Baristas and Shift Leads. The role also owns store operations, including labor planning, inventory management, performance against targets, and using store KPIs to identify opportunities and improve results. The General Manager leads from the floor, sets standards for product, hospitality, and operations, and builds a culture of accountability and continuous improvement. The General Manager establishes effective store systems and processes, coaches the team to uphold hospitality standards, monitors day-to-day execution, and handles complex customer issues. The role manages sales performance, labor targets and scheduling, inventory ordering and counts, waste, and variances. It also oversees recruitment, onboarding, training, employee development, retention, and team culture. The General Manager reviews KPIs, creates and executes weekly and quarterly store plans, reports progress to the Operating Manager, and leads the adoption of new initiatives such as menu launches and technology tools. The position is full-time, requiring 45–50 hours per week across five days, including the store’s two busiest days each week, which are usually Friday, Saturday, or Sunday.

Requirements

At least 4 years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
Experience hiring, developing, and managing hospitality teams.
Experience managing inventory and supply chain ordering.
Availability to work full-time, 45–50 hours per week, five days per week.
Availability to work the store’s two busiest days each week, usually Friday, Saturday, or Sunday.
Passion for hospitality and creating exceptional customer and employee experiences.
Ability to hire, develop, and coach a team and create an environment where employees can perform at their best.
Understanding of high-performing store operations and the ability to balance people, labor, inventory, and daily operational priorities.
Ability to make thoughtful decisions, manage multiple priorities, and remain calm and focused in a fast-paced environment.
Clear and effective communication skills and the ability to build relationships, align a team, and motivate employees.
Strong knowledge of specialty coffee, espresso, and equipment, with a commitment to consistently high-quality products and customer experiences.

Nice To Haves

Experience working in a unionized environment.

Responsibilities

Establish store systems, behaviors, and processes, including workflow boards and cleaning routines.
Coach employees to meet store systems and hospitality standards, lead by example, and work behind the bar when needed.
Monitor hospitality standards on the floor, address performance gaps, and hold the team accountable.
Build a community of regular customers and handle complex customer issues with care.
Track sales against targets, understand performance drivers, and use operational levers to maximize store potential.
Meet labor targets set by the Operating Manager and create schedules that match demand and assign appropriate people to stations.
Order, receive, and count inventory; manage waste and resolve inventory variances.
Recruit Baristas and Shift Leads who can meet company standards and contribute to a strong store culture.
Own new-hire onboarding by arranging trainers, building training schedules, and monitoring training execution.
Develop Baristas and Shift Leads through training pathways, feedback, one-on-ones, and coaching.
Support retention by creating a positive team culture through recognition initiatives and team events.
Review store KPIs weekly, identify priorities, and turn insights into clear actions.
Create and execute weekly and quarterly store plans and report back to the Operating Manager.
Roll out new initiatives, including menu launches and technology tools, through communication, training, and adoption tracking.
Prioritize time for the manager and team, balancing immediate store needs with longer-term priorities.
Work 45–50 hours per week across five days, including the store’s two busiest days each week.