General Manager | West Hollywood

Blank Street•Los Angeles, CA

1d•Onsite

About The Position

As a General Manager at Blank Street, you are responsible for leading your store and team, with a primary focus on hiring, coaching, and developing a high-performing team. You create an environment where Baristas and Shift Leads feel supported, motivated, and empowered to deliver exceptional customer experiences. You manage store operations strategically, including labor planning, inventory, and performance against key targets. You use store KPIs to identify opportunities, turn insights into action, and establish plans for ongoing improvement. You lead from the floor, set standards for product, hospitality, and operations, and foster accountability and continuous improvement. The role is based in West Hollywood and requires full-time availability of 45–50 hours per week across five days, including the store’s two busiest days each week, usually Friday, Saturday, or Sunday.

Requirements

At least 4 years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
Experience hiring, developing, and managing hospitality teams.
Experience managing inventory and supply chain ordering.
Full-time availability of 45–50 hours per week, five days per week.
Availability to work the store’s two busiest days each week, usually Friday, Saturday, or Sunday.
Strong knowledge of specialty coffee, espresso, and equipment.
Ability to hire, develop, and coach a team and support strong performance.
Understanding of store operations, including people, labor, inventory, and day-to-day priorities.
Ability to make thoughtful decisions, manage multiple priorities, and remain calm and focused in a fast-paced environment.
Clear and effective communication skills and ability to build relationships and motivate a team.
Passion for hospitality and creating exceptional customer and employee experiences.

Nice To Haves

Experience working in a unionized environment.

Responsibilities

Establish systems, behaviors, and processes that support successful store operations, including workflow boards and cleaning routines.
Coach the team to meet operational and hospitality standards, lead by example, and work behind the bar when needed.
Monitor hospitality standards on the floor, address performance gaps, and hold the team accountable.
Build a community of regular customers, resolve complex customer issues with care, and set standards for exceptional service.
Track store sales against targets, understand performance drivers, and use operational levers to maximize store potential.
Execute labor targets set by the Operating Manager and create demand-based schedules with appropriate staffing and station assignments.
Order, receive, and count inventory; manage waste and resolve inventory variances.
Recruit Baristas and Shift Leads who meet company standards and contribute to a strong store culture.
Oversee new-hire onboarding by assigning trainers, building training schedules, and monitoring training execution.
Develop Baristas and Shift Leads through training pathways, regular feedback, one-on-ones, and coaching.
Promote retention through recognition initiatives and team events.
Review store KPIs weekly, identify priorities, and translate insights into clear store actions.
Create and execute weekly and quarterly store plans, and report results to the Operating Manager.
Roll out initiatives such as menu launches and technology tools through clear communication, hands-on training, and adoption tracking.
Prioritize personal and team time while balancing immediate store needs with longer-term priorities.

Benefits

Paid time off
Paid sick time off
Company-observed paid holidays
Health benefits
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to the Regulars program, including free coffee, matcha, and more
Regular social outings with the team
Free Blank Street swag