General Manager | West Hollywood

Blank Street•Los Angeles, CA

4h•$80,000 - $100,000•Onsite

About The Position

As a General Manager at Blank Street, you lead a store and its team, with a primary focus on hiring, coaching, and developing Baristas and Shift Leads in a supportive, motivating environment. You are responsible for the store’s operations and performance, including labor planning, inventory management, and progress against key targets. You use store KPIs to identify opportunities, set priorities, and build plans for continued improvement. You lead from the floor and uphold standards for product quality, hospitality, and operations while fostering accountability and continuous improvement. The role is based in West Hollywood, California, and requires 45–50 hours per week across five days, including the store’s two busiest days each week.

Requirements

At least 4 years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
Experience hiring, developing, and managing hospitality teams.
Experience managing inventory and supply chain ordering.
Availability for full-time work, 45–50 hours per week, five days per week.
Ability to work the store’s two busiest days each week, usually Friday, Saturday, or Sunday.
Strong communication skills and ability to build relationships, align a team, and motivate others.
Knowledge of specialty coffee, espresso, and equipment.

Nice To Haves

Experience working in a unionized environment.
Passion for hospitality and creating exceptional customer and employee experiences.
Strong people leadership skills, including hiring, coaching, and developing teams.
Operational judgment and ability to balance people, labor, inventory, and daily priorities.
Thoughtful decision-making and ability to manage multiple priorities calmly in a fast-paced environment.
Care for delivering consistently high-quality products and customer experiences.

Responsibilities

Establish store systems, behaviors, and processes, including workflow boards and cleaning routines.
Coach the team to follow established systems and hospitality standards, lead by example, and work behind the bar when needed.
Monitor hospitality standards on the floor, address performance gaps, and hold the team accountable.
Build a community of regular customers, handle complex customer issues with care, and model exceptional service.
Track store sales against targets, understand performance drivers, and use operational levers to maximize store potential.
Meet labor targets set by the Operating Manager and build demand-based schedules with appropriate staffing and station assignments.
Order, receive, and count inventory; manage waste and resolve inventory variances.
Recruit Baristas and Shift Leads who can meet company standards and contribute to a strong store culture.
Manage new-hire onboarding, including trainer assignments, training schedules, and monitoring training execution.
Develop Baristas and Shift Leads through training pathways, feedback, one-on-ones, and coaching.
Support retention by creating a positive, high-performing team culture through recognition and team events.
Review store KPIs weekly, identify opportunities and priorities, and translate them into clear actions.
Create and execute weekly and quarterly store plans, drive performance, and report progress to the Operating Manager.
Roll out initiatives such as menu launches and technology tools through clear communication, hands-on training, and adoption tracking.
Prioritize time for self and team, balancing immediate store needs with longer-term priorities.

Benefits

Paid time off
Paid sick time off
Company-observed paid holidays
Health benefits
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to the Regulars program, including free coffee, matcha, and more
Regular team social outings
Free Blank Street swag