Assistant Manager(08947) - 8551 Hwy 56 West
About The Position
The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing levels appropriate to business needs, supports opening and closing procedures, and helps route drivers to maximize customer service while meeting Domino’s standards for on-time delivery. The Assistant Manager also handles customer concerns, promotes products and specials, supports delivery-vehicle inspections, and provides quality service to internal and external customers. Cross-training includes product preparation, ingredient preparation, store opening and closing procedures, oven operation, and boxing orders for delivery or carryout.
Requirements
- Ability to speak and write clearly.
- Ability to use a computer-based order-entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to expedite orders quickly and correctly.
- Maintain staffing levels that match business needs throughout the day.
- When closing, make end-of-night bank deposits and complete nightly product inventory counts.
- When opening, ensure the store is properly set up and ready to receive orders at opening time.
- Promote a sense of urgency with every order.
- Resolve disputes and help ensure unhappy customers return.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza-oven operation, and boxing products for delivery or carryout.
- Provide quality customer service to internal and external customers by phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
