General Manager(07490) - 5121 NC Hwy 42 West suite 130B

Domino's Franchise•Garner, NC

15h

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role promotes urgency, teamwork, energy, and fun while maintaining Domino’s operating standards and providing quality service to internal and external customers. The General Manager coordinates staffing, scheduling, product needs, delivery operations, customer issue resolution, and communication with managers and staff. The position also includes opening and closing duties, employee training, and cross-training in food preparation and store procedures.

Requirements

Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order entry system.
Comfort with dispute resolution and customer service.
Ability to ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

Lead delivery drivers and customer service representatives to expedite orders quickly and correctly.
Oversee total store operations and ensure the store meets Domino’s Operation Evaluation Review standards.
When closing, complete nightly bank deposits and product inventory counts.
When opening, ensure the store is properly set up and ready to receive orders at opening time.
Foster and project a sense of urgency with every order.
Communicate with managers and staff about matters affecting business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels appropriate to business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and work to turn unhappy customers into returning customers.
Ensure delivery vehicles pass mechanical and visual inspections.
Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
Read and understand the P&L ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.