General Manager - Hwy 76
About The Position
Super Star Car Wash is hiring a hands-on leader to manage a car wash location, develop its team, maintain consistent operating standards, and deliver an excellent customer and employee experience. The role begins with a Manager in Training program that provides practical experience across car wash operations. As responsibilities grow, the manager learns and oversees day-to-day management and works to support the location’s success and profitability. The General Manager oversees car wash operations, safety, equipment and inventory, sales and membership growth, staffing and team development, customer experience, and financial performance. The position is primarily outdoors in a fast-paced environment with exposure to changing weather and moderate to high noise from equipment and vehicles. The role requires prolonged standing and walking, manual tasks, and operating equipment. Duties must be performed with or without reasonable accommodation.
Requirements
- At least 3 years of management experience.
- High school diploma or GED.
- Experience leading and developing a team in a high-sales environment.
- Excellent communication, problem-solving, and organizational skills.
- At least 18 years old.
- Hands-on, results-driven mindset and commitment to excellence.
- Ability to pass a pre-employment, post-offer criminal background check.
- Ability to transfer to other locations within the designated district.
Nice To Haves
- Car wash, retail, or hospitality experience.
- Strong sales and customer service background, particularly with membership-based models.
Responsibilities
- Oversee day-to-day car wash operations to ensure smooth and efficient service.
- Maintain a clean, safe, welcoming environment for customers and staff.
- Monitor equipment maintenance and inventory levels.
- Implement standard operating procedures to maximize efficiency and service quality.
- Implement and coach company safety practices and procedures.
- Stay current on business objectives and lead and implement change.
- Develop and execute strategies to increase membership sales and customer retention.
- Train and motivate staff to promote and sell memberships.
- Prepare the team to implement local marketing initiatives and promotional campaigns.
- Analyze sales data and customer feedback to identify growth opportunities and adjust strategies.
- Foster a positive and collaborative work culture.
- Recruit, hire, train, coach, and retain a high-performing team.
- Communicate regularly with the team and support its productivity and development into other company positions.
- Manage employee scheduling, payroll, one-on-ones, and performance evaluations.
- Ensure consistently high customer satisfaction and handle inquiries, complaints, and feedback promptly and professionally.
- Build customer relationships to support loyalty and repeat business.
- Manage the location budget, including revenue, expenses, and profit margins.
- Track key performance indicators and adjust strategies to meet business objectives.
- Prepare and present regular performance reports to management.
- Complete related tasks as needed and perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Short-term disability, long-term disability, and life insurance options.
- 401(k) eligibility with company match.
- Weekly pay.
- Paid training.
- Accrued vacation time.
- Sick time in accordance with state laws.
- Free unlimited car washes.
- Tuition reimbursement.
- Employee Referral Program.
- Annual base pay of $72,000–$75,000 plus bonus upon completion of training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
