General Manager

Spark Car Wash • Thornbury Township, PA

25d • Onsite

About The Position

The General Manager leads all aspects of a Spark Car Wash location, delivering a safe, fast, friendly, and consistent customer experience. The role owns day-to-day site operations, including team performance, facility cleanliness, safety, sales, customer satisfaction, and execution of company standards. The General Manager is expected to take an ownership mindset, maintain pride in the facility, develop team members, and drive strong site results while fostering a positive experience for employees and customers.

Requirements

• Minimum of 3 years of supervisory experience, preferably in a customer-facing, retail, service, hospitality, or operations environment.
• Strong organizational, planning, and delegation skills to lead teams toward business metrics and service standards.
• Excellent written and verbal communication skills for communicating clearly with employees and customers.
• Strong interpersonal skills, including active listening and the ability to motivate associates.
• Basic math skills, including counting cash, reviewing transactions, handling payments, and supporting end-of-day accounting.
• Experience with cash handling, deposit preparation, cash audits, and related financial controls.
• Able to perform physical activities including walking, standing, bending, stooping, reaching, and handling tools or materials.
• Able to lift, move, or carry up to 40 lbs. as needed.
• English proficiency to support customer communication and safe daily operations.
• Able to see details at close range, including transaction information, equipment, tools, and site conditions.
• Able to work in all types of weather conditions.
• Available for a flexible schedule, including some evenings, weekends, and holidays.
• Reliable transportation to and from the assigned store location, meetings, training sessions, and other required organizational functions.
• Willing and able to travel regularly throughout NJ, NY, and PA as required.
• Valid driver’s license, clean driving record, and ability to meet MVR requirements.
• High school diploma/GED preferred, or an equivalent combination of education and experience.

Nice To Haves

• High school diploma or GED, or an equivalent combination of education and experience.
• Supervisory experience in a customer-facing, retail, service, hospitality, or operations environment.

Responsibilities

• Recruit, hire, train, coach, and develop a high-performing team and foster a positive, accountable culture.
• Monitor key performance indicators, identify performance gaps, and implement strategies to achieve site goals.
• Uphold and enforce company standards and processes across site operations.
• Manage customer interactions, respond to feedback including online reviews, and resolve service concerns, damage issues, and claims professionally and promptly.
• Build local community relationships, lead outreach efforts, and identify opportunities to grow brand awareness and the customer base.
• Train staff on tunnel safety and ensure compliance with safety standards around vehicles, equipment, chemicals, customers, and coworkers.
• Manage cash and credit transactions, returns, and sales recording in accordance with company procedures.
• Count and review cash activity, support Brinks cash pickups and deliveries, prepare and verify deposits, and ensure funds are handled accurately and securely.
• Respond promptly to customer needs and resolve concerns with patience, professionalism, and sound judgment.
• Travel regularly throughout NJ, NY, and PA as required.

Benefits

• Competitive salary with performance-based incentive opportunities.
• Opportunity to earn additional compensation for each eligible membership sold.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match up to 4%.
• Three weeks of paid time off annually, prorated based on start date, plus company holidays.
• Employee car wash plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED