General Manager, Soho

Sephora•New York, NY

1d•$103,200 - $126,400•Onsite

About The Position

Sephora is hiring a General Manager to lead its Soho store in New York City. The role oversees daily store operations and client experience in a dynamic, high-volume retail environment, with responsibility for driving sales, profitability, and business results. The General Manager leads, recruits, coaches, and develops a diverse team; builds an inclusive, accountable store culture; and ensures that clients receive outstanding, personalized service. The role also maintains Sephora’s visual, cleanliness, policy, procedure, and brand standards while optimizing inventory and staffing resources. This is an on-site, salaried, exempt, regular full-time position at 557 Broadway, New York, NY 10012. Availability is required for evenings, weekends, and holidays. The role involves lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $103,200 to $126,400. Employees may also be eligible for bonuses. Benefits include medical, dental, and vision coverage; disability and life insurance; a 401(k) with a 4% match; FSA and HSA programs; a student debt retirement plan; paid vacation and sick time and protected leave; training, tuition reimbursement, and leadership development; merchandise and service discounts; free products or gratis; mental health and financial coaching; and volunteer and donation matching. Some benefits have eligibility requirements and may depend on job classification and length of employment.

Requirements

Demonstrated success in a high-volume, complex retail or hospitality environment.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Strong ability to recruit, inspire, and develop talent and foster a collaborative atmosphere.
Exceptional communication and interpersonal skills, including the ability to build trust and clarity with teams and senior leadership, manage conflict, and facilitate complex discussions.
Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
Experience creating personalized client experiences that support lasting loyalty and satisfaction while balancing operations with business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to deliver an elevated client experience and drive sales and profitability.
Lead, coach, inspire, and develop a diverse team, fostering growth, accountability, and achievement of performance goals.
Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
Conduct performance appraisals and provide actionable feedback, mentorship, and coaching to support team members’ development and engagement.
Foster continuous learning through coaching, open dialogue, and resources for associates and leaders.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain a visually inspiring, clean store environment and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Build trust, clarity, and alignment with store teams and senior leadership, including by managing conflict and facilitating complex discussions.