Onsite General Manager (Esplanade Condo Association)

RealManage•Jacksonville, AR

2d•$100,000 - $110,000•Onsite

About The Position

The General Manager serves as the Chief Operating Officer of the Esplanade Condo Association and is ultimately responsible for its day-to-day operations and relationships with the Association, Board of Directors, members, guests, employees, community, government, and industry. The role leads community operations and staff, delivers responsive member and guest service, maintains effective relationships with governing entities, and ensures that association services are delivered in a fiscally sound manner. The General Manager oversees compliance with governing documents, policies, and applicable statutes; Board and annual meeting support; budgeting, financial reporting, business planning, purchasing, contracts, insurance, reserves, and risk management. The role also directs staff and committee activities, monitors service quality, supports resident communications and engagement, and recommends operational improvements. The position is onsite at Esplanade Condo Association in Jacksonville, Florida, a condominium community with amenities including a parking garage, pool, fitness center, courtyard, clubhouse, and business room. This position requires at least five years of HOA management experience, including onsite experience and experience managing an aging master association with neighborhood associations. Florida LCAM certification and familiarity with HOA governing documents, regulations, and applicable laws are required. An associate degree or equivalent experience is required; a bachelor’s degree is preferred. The role may require varied schedules, including evenings, weekends, on-call work, and overtime, as needed.

Requirements

At least five years of Homeowner Association (HOA) management experience.
Onsite HOA management experience.
Experience managing an aging master association with neighborhood associations.
Florida LCAM certification.
Familiarity with HOA governing documents, regulations, and applicable laws.
Associate degree or equivalent experience.
Strong leadership, supervisory, and team development skills, including the ability to coach, mentor, and hold staff accountable.
Excellent interpersonal and customer service skills, including the ability to build relationships and maintain a positive community environment.
Strong written and verbal communication skills for professional correspondence, reporting, and resident interactions.
Ability to prioritize, plan, organize, and manage multiple responsibilities in a deadline-driven environment.
Strong attention to detail, problem-solving, and conflict-resolution skills, with sound judgment and discretion.
Financial acumen, including the ability to read, analyze, and manage budgets, financial statements, and reporting processes.
High integrity and professionalism, including appropriate handling of confidential and sensitive information.
Proficiency with computers, Microsoft Office, and property management or database systems, and ability to adapt to new technologies.
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs and ladders and frequently bend, stoop, kneel, crouch, or reach.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier objects with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors.
Ability to wear and use appropriate personal protective equipment.
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Professional certifications such as CMCA and AMS.
Master-planned community experience.
Bachelor’s degree, preferably in Business, Real Estate, or a related field.

Responsibilities

Conduct regular site inspections, implement inspection plans, and ensure follow-through on safety, cleanliness, courtesy, and operational issues.
Maintain a visible community presence and respond promptly to member inquiries, concerns, and feedback through multiple communication channels.
Build positive relationships with residents, Board members, staff, and external partners.
Ensure compliance with governing documents, policies, and applicable statutes, including managing covenant violations, notices, hearings, and resolutions.
Develop and approve operational policies, procedures, methods, regulations, and documented standard operating procedures, and ensure consistent implementation.
Direct team members, including hiring, training, scheduling, performance management, coaching, and accountability.
Serve as the primary liaison to the Board of Directors; coordinate Board and Annual Meetings, prepare agendas and materials, and follow up on action items.
Lead development of annual operating, cash, and capital budgets; oversee budget tracking, invoice processing, and financial controls.
Prepare monthly financial reports for the Board and ensure timely, accurate operational and financial reporting.
Coordinate long-range and annual business plans, track execution, and provide updates to the Board.
Assess the effectiveness of association policies, programs, and processes and recommend or implement improvements based on operational and financial performance.
Monitor association service quality through staff accountability, inspections, and performance tracking.
Protect association assets through oversight of insurance programs, reserve studies, contracts, and risk management.
Maintain communication and engagement with members through community communications, initiatives, and outreach.
Coordinate with the Board on strategic plans and execute, track, and report on Board-directed initiatives.
Ensure compliance with purchasing procedures, including vendor bidding, contract management, and required approvals.
Evaluate committees reporting to the General Manager, including architectural review boards and compliance committees.
Advise management staff on training, supervision, scheduling, coaching, performance feedback, and accountability.
Develop and disseminate a management philosophy that supports a collaborative, team-oriented work environment.
Maintain financial internal controls, documentation, approvals, and system records.
Oversee association records, databases, and required documentation in designated systems.
Oversee communication platforms and outreach, including newsletters, website content, and mass communications.
Assist with planning and executing community events and resident engagement initiatives.
Handle correspondence, reports, and operational follow-ups professionally and on time.
Perform other duties as assigned to meet organizational needs.

Benefits

Company-paid premium for employee-only coverage under the HSA medical plan.
Dental insurance.
Vision insurance.
Life and disability insurance.
Health Savings Account (HSA); eligibility requires enrollment in the high-deductible medical plan.
Flexible Spending Account for health-related expenses.
Flexible Spending Account for dependent care expenses.
Education reimbursement for industry-related classes.
401(k) match after one year.
Employee Assistance Program (EAP).
Nine paid holidays and two floating holidays.