General Manager, Service & Solutions
About The Position
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. As our General Manager – Service & Solutions, you will successfully drive the service business operations for your territory while working in collaboration with your customers and colleagues. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring progressive and successful leadership experience with relevant service expertise in a consultative selling environment as well as leading a union represented workforce. You will use the knowledge gained through your bachelor’s degree in construction management, engineering, or 7+ years of experience in a related industry in lieu of a bachelor’s degree. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
Requirements
- Progressive and successful leadership experience
- Relevant service expertise in a consultative selling environment
- Experience leading a union represented workforce
- Bachelor’s degree in construction management or engineering, OR 7+ years of experience in a related industry in lieu of a bachelor’s degree
Responsibilities
- Manage your own local service business
- Execute and own an annual business plan
- Work with a budget
- Work with customers and focus on solutions for them
- Coach, reinforce, and develop your team
- Promote a safety culture in your branch
- Foster a culture that promotes learning for yourself, your team, and your customers
- Drive the service business operations for your territory
- Work in collaboration with your customers and colleagues
- Promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results
Benefits
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
- KONE Annual Bonus plan at 25% Target Incentive based on achievement of company goals and individual goals
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What This Job Offers
Job Type
Full-time
Career Level
Manager
