General Manager of Retail - Eataly Chicago

Eataly North America•Chicago, IL

19h•Onsite

About The Position

The General Manager of Retail oversees the complex retail operations of an Eataly store, including Fresh Retail, Dry Retail, and Front End Operations. This operational leadership role sets strategy, analyzes financials, and maintains a consistent presence on the floor to stay close to products and the team. The GM develops departmental goals, leads managers, promotes collaboration, and uses pricing, merchandising, and promotional strategies to support profitability. The role also oversees front-end cash management and controls, merchandise planning, and retail department updates for senior leadership. The position reports to the Director of Store Operations and manages the Fresh Market Manager and Dry Market Manager.

Requirements

At least 6 years of retail or grocery management experience in a high-volume, fast-paced environment.
Excellent verbal and written communication skills.
Exceptional leadership, motivational, and team-building skills.
Demonstrated problem-solving, organizational, analytical, and business management skills.
Advanced proficiency in Microsoft Office.
Availability to work onsite with a flexible schedule, including evenings, weekends, and holidays.
Ability to lift up to 50 pounds.
Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Ability to operate equipment such as a slicer, pasta machine, or cash register as needed.
Availability to travel up to 10% of the time.

Nice To Haves

Experience with Italian products and wine.
Bachelor’s Degree is considered an asset.

Responsibilities

Direct and organize Fresh Retail, Dry Retail, and Front End Operations to maximize profitability.
Oversee Front End operations, including the Cash Office and building-wide cash management, ensuring proper cash handling, controls, and accountability.
Develop departmental goals and lead a team of managers.
Work with managers to understand operational needs and improve interdepartmental collaboration.
Analyze financial data and develop strategies for pricing, merchandising, and promotions.
Manage merchandise and create product lists, identifying product roll-outs and phase-outs.
Prepare weekly updates on the retail department for senior leadership.
Assist with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations.
Document, investigate, and resolve employee and guest incidents.
Perform other duties as required or assigned.