General Manager of Retail
About The Position
Eataly’s marketplaces offer imported and local grocery products; bread, pasta and mozzarella made on premises; fresh meat, fish and cheese; wine; and housewares. The General Manager of Retail oversees the store’s complex retail operations, setting strategy and analyzing financials while leading by example and maintaining a consistent presence on the sales floor. The role directs retail operations to maximize profitability, sets departmental goals, and leads managers. It works closely with department managers on operational needs and collaboration, analyzes financial data to guide pricing, merchandising and promotions, and manages merchandise and product lists. The General Manager prepares weekly retail updates for senior leadership and assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations. The position reports to the Director of Store Operations and manages the Fresh Market Manager and Market Manager.
Requirements
- Bachelor’s degree.
- At least 6 years of retail or grocery management experience in a high-volume, fast-paced environment.
- Excellent verbal and written communication skills.
- Exceptional leadership, motivational and team-building skills.
- Demonstrated problem-solving, organizational, analytical and business management skills.
- Advanced proficiency in Microsoft Office.
- Availability to work onsite with a flexible schedule that may include evenings, weekends and holidays.
- Ability to lift up to 50 pounds.
- Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending and squatting.
- Ability to operate equipment such as a slicer, pasta machine or cash register as needed.
- Availability to travel up to 10% of the time.
Nice To Haves
- Experience with Italian products and wine.
Responsibilities
- Direct and organize store retail operations to maximize profitability.
- Develop departmental goals and lead a team of managers.
- Work with managers to understand operational needs and improve interdepartmental collaboration.
- Analyze financial data and develop strategies for pricing, merchandising and promotions.
- Manage merchandise and create product lists, identifying product roll-outs and phase-outs.
- Prepare weekly retail department updates for senior leadership.
- Assist with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations.
- Document, investigate and resolve employee and guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Bonus program.
- Free daily family meal.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
