General Manager of Retail - Eataly Flatiron

Eataly North America • New York, NY

1d • $110,000 - $115,000 • Onsite

About The Position

Eataly’s marketplaces offer a broad retail selection, including imported and local grocery products; bread, pasta and mozzarella made on site; fresh meat, fish and cheese; wine; and housewares. The General Manager of Retail oversees the store’s complex retail operations, sets strategy, analyzes financial performance, and leads by example through a consistent presence on the floor and engagement with products and the team. This role reports to the Director of Store Operations and manages the Fresh Market Manager and Market Manager.

Requirements

• Bachelor’s degree.
• At least 6 years of retail or grocery management experience in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Exceptional leadership, motivational and team-building skills.
• Demonstrated problem-solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office.
• Availability to work onsite on a flexible schedule that may include evenings, weekends and holidays.
• Ability to lift up to 50 pounds.
• Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending and squatting.
• Ability to operate equipment such as a slicer, pasta machine or cash register as needed.
• Availability to travel up to 10% of the time.

Nice To Haves

• Experience with Italian products and wine.

Responsibilities

• Direct and organize retail operations to maximize profitability.
• Develop departmental goals and lead a team of managers.
• Work with managers to understand operational needs and improve interdepartmental collaboration.
• Analyze financial data and develop strategies for pricing, merchandising and promotions.
• Manage merchandise and create product lists, including identifying product roll-outs and phase-outs.
• Prepare weekly retail department updates for senior leadership.
• Assist with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations.
• Document, investigate and resolve employee and guest incidents.
• Perform other duties as required or assigned.

Benefits

• Medical, dental and vision insurance.
• Paid time off.
• Paid parental leave.
• 401(k) with match.
• Bonus program.
• Free daily family meal.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager