General Manager of Retail - Eataly Flatiron
About The Position
The General Manager of Retail oversees the complex retail operations of an Eataly store. This operational leader sets strategy, analyzes financials, leads by example, and maintains a consistent presence on the floor to stay connected with the products and team. The role directs and organizes retail operations to maximize profitability, develops departmental goals, and leads a team of managers. It works closely with department managers to understand operational needs and strengthen collaboration, and analyzes financial data to develop pricing, merchandising, and promotional strategies. The General Manager manages merchandise and product lists, prepares weekly retail updates for senior leadership, and assists with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations. The position also documents, investigates, and resolves employee and guest incidents, and performs other duties as required or assigned. The role reports to the Director of Store Operations and manages the Fresh Market Manager and Market Manager.
Requirements
- Bachelor’s degree.
- At least 6 years of retail or grocery management experience in a high-volume, fast-paced environment.
- Excellent verbal and written communication skills.
- Exceptional leadership, motivational, and team-building skills.
- Demonstrated problem-solving, organizational, analytical, and business management skills.
- Advanced proficiency in Microsoft Office.
- Availability to work onsite with a flexible schedule that sometimes includes evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate equipment such as a slicer, pasta machine, or cash register as needed.
- Availability to travel up to 10% of the time.
Nice To Haves
- Experience with Italian products and wine.
Responsibilities
- Direct and organize the store’s retail operations to maximize profitability.
- Develop departmental goals and lead a team of managers.
- Work with each manager to understand operational needs and improve interdepartmental collaboration.
- Analyze financial data and develop pricing, merchandising, and promotional strategies.
- Manage merchandise and create product lists, identifying product roll-outs and phase-outs.
- Prepare weekly updates on the retail department for senior leadership.
- Assist with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations.
- Document, investigate, and resolve employee and guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Paid parental leave
- 401(k) with match
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
