General Manager of Retail - Eataly Chicago

Eataly North America•Chicago, IL

2h•$90,000 - $95,000•Onsite

About The Position

The General Manager of Retail oversees the complex retail operations of an Eataly store, including Fresh Retail, Dry Retail, and Front End Operations. This operational leader sets strategy, analyzes financials, and leads by example, maintaining a consistent presence on the floor and close engagement with products and the team. The role oversees cash office operations and building-wide cash management, develops departmental goals, and works with managers to address operational needs and strengthen collaboration. It also involves managing merchandise, pricing, merchandising, promotions, product roll-outs and phase-outs, and reporting to senior leadership. The General Manager reports to the Director of Store Operations and manages the Fresh Market Manager and Dry Market Manager. The role is onsite, with a flexible schedule that includes evenings, weekends, and holidays, and travel of up to 10%.

Requirements

At least 6 years of retail or grocery management experience in a high-volume, fast-paced environment.
Excellent verbal and written communication skills.
Exceptional leadership, motivational, and team-building skills.
Demonstrated problem-solving, organizational, analytical, and business management skills.
Advanced proficiency in Microsoft Office.
Availability to work onsite with a flexible schedule, including evenings, weekends, and holidays.
Ability to lift up to 50 pounds.
Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Ability to operate equipment such as a slicer, pasta machine, or cash register as needed.
Availability to travel up to 10% of the time.

Nice To Haves

Experience with Italian products and wine.
Bachelor’s Degree is considered an asset.

Responsibilities

Direct and organize Fresh Retail, Dry Retail, and Front End Operations to maximize profitability.
Oversee Front End operations, including the Cash Office and building-wide cash management, ensuring proper cash handling, controls, and accountability.
Develop departmental goals and lead a team of managers.
Work with each manager to understand operational needs and improve interdepartmental collaboration.
Analyze financial data and develop strategies for pricing, merchandising, and promotions.
Manage merchandise and create product lists, identifying product roll-outs and phase-outs.
Prepare weekly updates on the retail department for senior leadership.
Assist with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations.
Document, investigate, and resolve employee and guest incidents.
Perform other duties as required or assigned.